Customer Relations Representative
Lowell, AR, United States
Job Description
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About Us: Superior Automotive Group, a leading name in the automotive industry, is renowned for its commitment to excellence and customer satisfaction. We are currently seeking a dedicated and customer-focused individual to join our team as an Automotive Customer Relations Representative. If you are passionate about building strong customer relationships and ensuring unparalleled satisfaction, we invite you to be a part of Superior Automotive Group. Job Overview: As an Automotive Customer Relations Representative, you will be the bridge between our customers and Superior Automotive Group, ensuring a positive and lasting relationship. Your primary responsibility will be to engage with customers, addressing their concerns, gathering feedback, and providing solutions to enhance their overall experience with our dealership. Responsibilities: Customer Engagement:
- Establish and maintain positive relationships with customers through various communication channels, including phone, email, and in-person interactions.
- Act as the main point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
- Investigate and resolve customer concerns and complaints, collaborating with internal departments such as service, sales, and finance to ensure a satisfactory resolution.
- Proactively anticipate potential issues and take preventive measures to enhance customer satisfaction.
- Gather feedback from customers regarding their experiences with Superior Automotive Group\'s products and services.
- Utilize feedback to identify areas for improvement and contribute to the enhancement of customer service processes.
- Provide regular updates to customers regarding the status of their concerns and the actions being taken to address them.
- Follow up with customers after issue resolution to ensure satisfaction and maintain positive relationships.
- Maintain accurate records of customer interactions, feedback, and issue resolutions.
- Generate reports summarizing customer feedback and trends for continuous improvement.
- Bachelor\'s degree in Business, Communications, or a related field preferred.
- Previous experience in customer relations, customer service, or a similar role within the automotive industry.
- Exceptional interpersonal and communication skills.
- Problem-solving ability and a proactive approach to customer satisfaction.
- Familiarity with Superior Automotive Group\'s products and services.
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Opportunities for career growth and development
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
- Driver\'s License (Required)
- Lowell, AR 72745: Relocate before starting work (Required)
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Job Detail
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Job IdJD4383755
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLowell, AR, United States
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EducationNot mentioned