Job Description

About Us:

Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.

The Ohio Department of Health supports a hybrid teleworking model. This position may work a hybrid schedule at the discretion of the manager or supervisor, which will require occasional attendance in the office for training, meetings and other operational needs. Employees must reside within a reasonable distance to their assigned headquarters for compliance with workplace reporting requirements.

What You\'ll Do:

The Customer Service Assistant 1 (CSA1) will perform clerical support tasks for the bureau of survey & certification (BSC). This position will be expected to answer program BSC telephone lines, log & track telephone calls, open, time stamp, log in & sort mail. The CSA1 will make photocopies, collect & distribute written materials, retrieves information in response to inquiries from the public, complainant &/or facility or forwards such contacts to the appropriate office and will enter survey data into various Ohio Department of Health (ODH) systems. The CSA1 will file electronic survey documents in ODH databases and will also attend in-service training & training programs to stay proficient in job duties & other duties as assigned.

This position will also respond to complaints/incidents received via the ODH Complaint/Incident Hotline regarding unsatisfactory services rendered by health care providers & suppliers (e.g., resident abuse & neglect; misappropriation of funds; violation of rights). Will conduct interviews with complainants as needed to obtain information & seeks clarification regarding the nature of the complaint and will advise callers/complainants regarding the process for addressing complaints & facilitates resolution. The CSA1 is expected to maintain all confidentiality requirements (e.g., HIPAA) in dealing with all complaint/incident information and will enter all information into the complaint tracking system for further processing.

What\xe2\x80\x99s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our ! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.

Dental, Vision and Basic Life Insurance

• Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee\xe2\x80\x99s salary. Visit the

for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the

for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures AND 1 course 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people AND 1 course 3 mos. exp. in typing, keyboarding, data entry or word processing AND 1 course 3 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skills: Basic Documentation, Clerical & Data Entry, Communications

Professional Skills: Customer Focus, Attention to Detail, Problem Solving, Responsiveness

Health