Job Description

The Customer Service Rep. is responsible for performing a variety of customer service functions. Customer contact for resolution of pricing issues, order placement, standing orders, RGA's, contract information. Understand the specific Department metrics (such as Call Abandonment, Call Quality, and Attendance). Demonstrating an ability to achieve performance for the specified skills listed above.Responsibilities

• Proactively recognizes cause and effect trends, identifies, and clarifies customer needs and works toward solutions.
• The position requires the ability to maintain effective relationships with client base to ensure the effective delivery of superior customer service.
• Ability to resolve customer issues through process expertise without having to escalate to higher levels of Management but also understands when higher level of authorization is required.
• Responsible for compiling and maintaining KPI reports for internal and external clients.
• Must be friendly, confident disposition, a passion for talking on the phone, inquisitive and helpful nature, and a natural sense of curiosity.

Qualifications

• High School Diploma or GED required.
• 1+ years of Customer Service or Contact Center experience highly preferred
• 1+ year Call Center environment
• Excellent written and verbal communication skills preferred
• Problem solving skills are essential in resolving customer issues

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 17 - 18 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. Thatxe2x80x99s why youxe2x80x99ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, youxe2x80x99ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit .About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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