Job Description

Are you a driven and dynamic individual with a passion for delivering exceptional service? Are you ready to take your career to new heights? Look no further than Longtin Agency, a rapidly growing company that values excellence, innovation, and client satisfaction. Position Overview: Longtin Agency is looking for a dedicated Customer Service Representative. As our Customer Service Representative, you will play a pivotal role in our commitment to providing outstanding support to the companys clients and branch locations. You\'ll be responsible for handling incoming inquiries via phone, email, and faxes, addressing questions and concerns related to new and existing orders. If you\'re passionate about providing exceptional service and enjoy working in a fast-paced environment, we want to hear from you. Primary Responsibilities:

• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller.
• Maintain up-to-date knowledge of client regulations and policies.
• Report problems that occur via the online system so they can be addressed by the appropriate parties.
• Regular and predictable attendance is required.
• Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
• Working special holidays and/or overtime may be required.
• All other duties and responsibilities as assigned in the scope of the job description.

Required Skills & Experience:

• Excellent customer service skills and attitude.
• Problem-solving skills.
• Proficient with office equipment.
• Attention to detail.
• Excellent written and verbal skills.
• Excellent interpersonal skills.

Requirements:

• High school diploma or GED
• Exceptional interpersonal and communication skills.
• Dedication to maintaining the highest levels of professionalism and ethical conduct.
• Proficient computer skills with the ability to use dual monitors.
• 2 years customer service experience required
• Ability to work as a member of a team

Benefits:

• $35.50 Hourly Pay
• Paid Time off
• Growth Potential/opportunity for advancement in office
• Warm leads monthly
• Complete medical, dental, vision and life insurance coverage.
• 401(k)

About Longtin Agency: Longtin Agency has been specializing in making sense of your insurance options for over 40 years and counting! We take pride in bringing major, reputable, financially sound insurance companies to the table. From helping you understand and narrow down your options, to helping you purchase a plan, and continuing to serve you by maintaining your policy, the Longtin Agency will stand beside you to light the way.