Job Description

Position Overview:

The Customer Service Manager is responsible for ensuring that customers receive exceptional service while the business\xe2\x80\x99s sales goals are supported. The Manager works directly with clients as well as oversees a team of customer service representatives. Responsibilities:

Typical duties and responsibilities for a Customer Service Manager would include:

• Recruit and hire qualified customer service representatives that support customer and plant goals.
• Train new customer service team members, as well as develop continuous improvement training plans for all team members.
• Lead and ensure quality for all new item data and new items set up in KIWI and supporting systems.
• Perform the necessary changes to the plant operating system to maintain file integrity.
• Support the sales team through direct customer engagement.
• Align all internal resources to support customer needs.
• Implement price increases/decreases for the plant.
• Improve customer service quality by resolving problems and providing technical advice.
• Support cost estimating for the sales team.
• Perform order tracking for correct shipping dates.
• Daily stock release processing.
• Develop advanced telephone communication skills among team members.
• Assist accounting with billing issues and manage Customer Issues process.
• Maintain filing system for designated customers, as per SOP in place.
• Assist customers with optimizing inventory levels.
• Other duties as requested

Customer Service Manager will report directly to the Sales manager. Qualifications:

• 3-5 years in a leadership role with direct subordinates.
• Must be able to communicate with external customers, internal customers, sales representatives, and production daily.
• Strong computer skills including but not limited to Microsoft Word, Excel, and PowerPoint.
• Proficient in or ability to learn corrugated mainframe systems.
• Able to lead and effectively communicate with team members.

Other Competencies:

- Strong communication, leadership, coaching, development, and problem-solving skills.
- Foster a positive team culture emphasizing teamwork, collaboration, and open communication.
- Demonstrated ability to work with team members at all levels of the organization and build
relationships.
- Able to apply analytical and problem-solving skills effectively.
- Time management, attention to detail, and privatization were necessary to coordinate various responsibilities.
- Dedication to excellence and building meaningful connections with customers
- Set high but achievable standards and continuously seek improvement opportunities.

Company Overview:
Founded in 1933, Green Bay Packaging Inc. is a privately owned, Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,200 team members and operates 41 facilities in 17 states.
Valley Packaging Corp. was founded by five local business professionals in 1984. Their vision to be different from other box-converting companies includes four foundational principles:

• Live by the \xe2\x80\x9cGolden Rule\xe2\x80\x9d
• Relationships matter the most.
• Provide freedom to do your job.
• Always tell the truth

Those principles are still alive today. Taking care of both customers and employees is our top priority. Green Bay Packaging Inc. acquired Valley Packaging Pulaski Division in 1998 which produced significant growth and tremendous potential for the Pulaski Division.

If you enjoy empowerment and ownership in your job, please send your resume by September 18, 2023

Please apply or send your resume to hewhite@gbp.com Compensation & Benefits:

We offer a competitive wage and a comprehensive benefit package including medical, dental, prescription drug, STD, LTD, and company matching 401(k). Division Description:

Since 1984, the Valley Packaging Division has been providing our customers with quality, service, performance, and innovation. With our new state-of-the-art manufacturing facility and our in-house design staff, we can handle all customer corrugated packaging needs.

Green Bay Packaging