Job Description

Our client, a leading provider in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of a dynamic department supporting various customer service initiatives. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a proactive approach to customer service, which will align successfully in the organization.Job Title: Customer Service RepresentativeLocation: Boise, ID (Onsite required every Wednesday and Thursday)Pay Range: $19.59 per hourWhat's the Job?

• Validate customer entitlement and log cases for proper resource routing.
• Monitor service events through completion for compliance and quality assurance.
• Manage customer service requests through various access channels.
• Analyze customer feedback and provide resolutions based on data insights.
• Lead projects aimed at process improvements and document changes.

What's Needed?

• High school education or equivalent; some college education preferred.
• A minimum of 5+ years of general experience in customer service or related fields.
• Previous experience working in a remote/hybrid role.
• Proficiency in computer technology and data entry accuracy.
• Ability to mentor and train new agents effectively.

What's in it for me?

• Opportunity to work in a fast-paced and supportive environment.
• Engage in meaningful projects that drive quality improvements.
• Develop your skills as a process expert and subject matter expert.
• Collaborate with a diverse team of professionals.
• Gain valuable experience in customer service management.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroupxc2xae (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands xe2x80x93 Manpower, Experis, Talent Solutions, and Jefferson Wells xe2x80x93 creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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