Job Description

Location

Conrex Property Management - 997 Morrison Drive

Business

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Conrex was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!



Primary Responsibilities

The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.

Skills & Competencies

\xc2\xb7 2+ years of experience in customer service-related positions.

\xc2\xb7 High School Diploma or equivalent.

\xc2\xb7 Over the phone sales and/or customer service experience in a call center environment.

\xc2\xb7 Strong written and verbal communication skills.

\xc2\xb7 Ability to multi-task in a fast-paced, high-call volume work environment.

\xc2\xb7 Ability to prove critical thinking and problem-solving concepts.

\xc2\xb7 Ability to be courteous in demanding situations and de-escalate callers

\xc2\xb7 Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred.

\xc2\xb7 Detail oriented, with the ability to produce high quality work in a deadline-oriented environment and an ability to multi-task.

\xc2\xb7 Experience adhering a specific work schedule environment, including in-office operation, weekends and holidays, based on business need.

\xc2\xb7 Reliable transportation to meet schedule work environment

Essential Job Functions

\xc2\xb7 In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs.

\xc2\xb7 Responsible for diagnosing customers\xe2\x80\x99 needs and solving them in the same point of contact.

\xc2\xb7 Provide basic information of our homes as well as company processes and procedures to our customers.

\xc2\xb7 Daily interaction with cross-functional teams and departments to ensure customer requirements are met.

\xc2\xb7 Resolve critical customer support issues in a timely manner.

\xc2\xb7 All other duties and responsibilities as assigned.

Physical Requirements

\xc2\xb7 Capable of working extended hours, including evenings, weekends and holidays as necessary.

\xc2\xb7 Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

\xc2\xb7 Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.

\xc2\xb7 Wearing a headset during your shift

\xc2\xb7 Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

\xc2\xb7 Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.

\xc2\xb7 Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

\xc2\xb7 Must be able to work in office as regularly scheduled.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Why work for Conrex?

Our Mission \xe2\x80\x93 \xe2\x80\x9cWe Positively Impact the Lives in the Communities We Serve\xe2\x80\x9d. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package \xe2\x80\x93 our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.

Huge parent company \xe2\x80\x93 support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth \xe2\x80\x93 with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

Brookfield Properties