Job Description

To be a family that uses our collective superpowers to do significant good.:

As a Customer Service Representative for

OnlineComponents.com

, A

Master Electronics

Company, you'll be the main point of contact for our customers through phone and email. Your goal? Provide top-notch support with a strong focus on customer satisfaction and clear communication. If you're passionate about helping people and delivering great service, this role is for you!

Pay Range: $18-21 hourly

What you will do?:
Chat with customers via phone and email to answer their questions and resolve concerns Help customers with placing orders, tracking shipments, and handling returns or cancellations Share info on products, pricing, and availability to make sure customers have what they need Solve issues related to products, shipping, or payments quickly and efficiently Team up with internal departments to get customer problems sorted out ASAP Keep customer details up-to-date in the system Process orders and refunds when needed Let customers know about promotions, discounts, and special offers Suggest ways to improve our processes and share feedback with the team Hit or exceed your customer service targets and goals



What you bring to the table!:
You're a great communicator and can connect with people easily Multitasking? No problem. You can prioritize and manage your time like a pro Whether solo or with a team, you get the job done Comfortable using

Microsoft Office

and CRM tools You've got sharp problem-solving skills and can analyze situations on the fly Experience with

Zendesk

or other customer service platforms? That's a bonus High school diploma or equivalent (preferred)



Why do you want to work with us?:

Stay Healthy:

World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future:

401(k) match program where you are vested from day-one

Invest in Your Education:

Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives

: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony

: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good:

Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security:

Company-funded and voluntary AD&D Life Insurance for you and your loved ones



If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness


Equal Opportunity Employer:

Master Electronics

has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude. Headquartered in Phoenix, AZ,

Master Electronics

is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how

Master Electronics

has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.

Master Electronics

, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally,

Master Electronics

prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational program.