Customer Service Representative
Fairbanks, AK, United States
Job Description
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Join Our Team as a Customer Service Representative!
Are you a customer service enthusiast with an eye for detail? Do you thrive in a dynamic and fast-paced environment? As a Customer Service Representative at Alaska Auto Rental, you\'ll be the heartbeat of our team, ensuring exceptional experiences for our valued customers.
Position: Customer Service Representative
Location: Fairbanks, Alaska
Pay Rate: $20-$26/hour DOE
Schedule flexibility & weekend availability is required for this position.
Why Join Us?
- Competitive Compensation
- Paid Time Off: Enjoy the flexibility of taking paid time off for a healthy work-life balance.
- Health Benefits: Take advantage of health benefits to support your well-being.
- 401K Program: Plan for your future with our 401K program.
- Exceptional Workplace Culture: At Alaska Auto Rental, we take pride in fostering an exceptional workplace culture. We believe in collaboration, positivity, and creating an environment where every team member feels valued. Join a team that encourages growth, and makes coming to work each day an enjoyable experience.
- Professional & Leadership Training: Enhance your skills and advance your career with our comprehensive training programs.
- Internal Advancement Opportunities
- Charitable Donations Matching Program: Be part of our commitment to giving back to the community.
- Employee Discounts on Products and Services
Responsibilities:
The Customer Service Representative performs a variety of administrative and clerical tasks. Duties include providing quality communication to customers over the phone or in person, and completing daily and office tasks as follows:
- Make eye contact and greet all customers; identify and attend to customers by name, and thank each customer at the conclusion of their transaction.
- Assist customers based on each customer\'s needs, requests, and questions.
- Ensure a pleasant, smooth, and efficient rental process for each customer.
- Offer customers assistance with directions, maps, local area information, and vehicle operation.
- Answer telephones in a friendly, helpful, and prompt manner; direct phone calls to appropriate personnel or take messages.
- Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Prepare quotes, reservations, and rental contracts in the rental software with all required information.
- Thoroughly inspect vehicles to document any damages before and after rentals.
- Work as a team with other employees to achieve assigned tasks and business goals.
- Communicate immediate fleet needs and/or vehicle issues to the supervisor.
- Maintain a clean, stocked, and organized rental office area.
- Follow key-handling procedures to ensure vehicle keys are stored properly.
- Take and send vehicle photos with a smartphone.
- Complete daily opening and close routines.
- Process office paperwork as instructed.
- Transport customers and vehicles as instructed, operating vehicles safely and legally.
- Assist in facility maintenance, organization, and cleaning.
- Assist in training new employees.
- Other duties as assigned
Desired Qualifications:
- Must have at least 3 years driving experience, a current driver\xe2\x80\x99s license, and driving record acceptable to our insurance carrier.
- Must have a high school diploma or equivalent.
- Must be able to work varying shifts and schedules, including weekends.
- Must greet and assist all customers in a friendly and personable manner.
- Must handle difficult requests calmly and professionally.
- Must be computer literate (vehicle rental software training will be provided).
- Must be punctual.
- Must consistently display a positive attitude.
- Must possess excellent verbal and written communication skills.
- Must possess good problem solving skills.
- Must possess good basic math skills.
- Must be detail oriented and possess strong organizational skills.
- Must be teachable by being a good listener and willing to continually learn new skills.
- Must be able to follow a list of instructions and complete them in order.
- Must be a team player, willing to solve differences cooperatively with other team members.
- Professional customer service experience, preferably in the rental car industry, is a plus but not required.
- Must own a smartphone.
- Must not use tobacco or marijuana products during working hours, on company owned property, or during company sponsored events.
- Must be able to lift 50 lbs occasionally.
- Must perform the physical demands of the position, including walking, crouching, bending, and standing for extended periods.
If you\'re ready for an exciting opportunity in a dynamic environment, apply now to become a valued member of our team! Drive your career forward with Alaska Auto Rental!
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Job Detail
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Job IdJD4384098
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFairbanks, AK, United States
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EducationNot mentioned