Job Description

Available Positions for Customer Service Representatives!

Robert Half has a fulfilling career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Marketing/PR industry. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position will operate in a fast-paced and dynamic environment. This Customer Service Representative opportunity is located in Fairfield, New Jersey, and is a long-term contract / temporary to hire engagement.

What you get to do every single day

- Handle incoming telephone calls

- Receive and send written business correspondence

- You will likely support business development and client referral goals by actively cross-selling and referring customers

- Give exceptional customer service in a timely fashion

Requirements

- Strong customer service and office administrative skills

- Microsoft Office experience preferred

- Social media experience

- Command of Answering Inbound Calls

- Email Correspondence experience

- Demonstrated experience performing extensive research to resolve complex customer inquiries

- Comfort and confidence when interacting with internal and external partners and clients/customers

- Ability to navigate multiple computer systems, applications, and utilize search tools to find information

- 2+ years\' experience of proven performance in a goal-driven & customer-focused environment desired

- Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Excellent written, verbal and social communication skills

- Ability to simplify complex problems and build solutions

- Upbeat, positive attitude and an approach to work rooted in professionalism

We are looking for a service \'champion\' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don\'t hesitate to contact us today

Robert Half