Job Description

• Following 120 days of active employment, you will be eligible for a .50 cent increase.
• This position has a $1/hour premium added to any hours worked 6:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people\'s lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!Some of your responsibilities will include:

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Qualifications and Physical Demands:

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with you co-workers. It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of!Equal Opportunity EmployerCompensation: $13.00 per hourJOIN THE CLUB.Enhancing people\'s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We\'re continuously seeking top talent to join us in cultivating the Judgement Free Zone\xc2\xae and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there\'s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That\'s where you come in. If you\'re looking for a place where you can make a difference in a customer\'s life, you\'ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you\'re making a difference on our Planet.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.(if you already have a resume on Indeed)Or apply here.

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First Name*Last Name*Email*Phone*Yes, Text Me!For the fastest response to interviews & follow-ups. Opt-out anytime.Let Us Text You!Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.Enter number to receive text messages LocationAddress*CityStatesZIP CodeResume/CVNameUpload FileOrCover LetterNameUpload FileOrRecent Job TitleRecent EmployerAre you 18 years of age or older?*Do you have reliable transportation?*Are you available to work all holidays other than Thanksgiving and Christmas?*Are you comfortable making $13.00 per hour?*Are you willing to clean equipment, bathrooms, and facilities regularly during your scheduled shift?*Why did you leave your last job (or why are you planning to leave your current job)?*I was referred to this position by a current employeeWho referred you?EARN RAVE REVIEWSOur customer service philosophy is that it\'s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:p
Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he\'s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn\'t let the disease stop him. He says it best: \xe2\x80\x9cAs I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don\'t ever quit on yourself.\\"
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You know that you have fans when a member nominates you 6 months in a row! Congrats to Golden Thumb winner D.J. from Dartmouth, MA for his helpfulness, kind attitude, and positivity.
/p
","name":"D.J.","title":null,"location":"Dartmouth, MA","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/556025/original/gold2.png"},{"testimonial":"
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Congratulations to Shelby, Assistant Manager of the Fort Wayne, IN club! The Golden Thumb goes to you for your constant encouragement and positive spirit. Thank you for always going the extra mile for your members; the pride you have in your club truly goes above and beyond!
/p
","name":"Shelby","title":null,"location":"Fort Wayne, IN","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/556026/original/gold3.png"},{"testimonial":"
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Who\'s that swinging in?! A gymnast? A plane? No, it\'s Golden Thumb winner Kyle, a trainer at the Natrona Heights, PA gym. Kyle is known for his words of encouragement, spectacular training plans, and routine improvement. Kyle\'s number one fan says his routines and training plans helped him lose 86lbs!
/p
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