Job Description

At New Wave, we are dedicated to keeping customers connected through the clients we work with across the region. We provide an undeniable and gold-standard service for sales, business development, and customer support. Our next entry-level Customer Service Representative has a passion for working with others, leaves a positive impression with whom they work with, is comfortable working with technology, and has a confident and eager demeanor to learn the latest and greatest products and services. Responsibilities of our entry-level Customer Service Representative:

• Educate and inform customers about our client\xe2\x80\x99s products and services that they qualify for
• Communicate clearly and professionally with each interaction daily
• Close any sales through the pipeline, if needed, while working with qualified and inquiring customers
• Keep the mission, values, and vision of the organization within every customer interaction
• Troubleshoot and answer any questions regarding contracts, promotions, or questions regarding the sales process for any customer inquiries
• Escalate any problems that arise regarding products or services to the Senior Management Team
• Work cohesively with other entry-level Client Service Trainees as part of a team

What we look for in an entry-level Customer Service Representative:

• A High School Diploma or equivalent is required
• 1-2 years of experience in a customer service, call center, retail, hospitality, or related entry-level position is highly preferred
• Exceptional written and verbal communication skills
• Eagerness to learn in an entry-level position
• The ability to thrive in a fast-paced environment, with minimal supervision
• A passion for working with team members and customers
• Basic knowledge and comfortability with computers/technology

Benefits of working with New Wave as an entry-level Customer Service Representative:

• A competitive compensation package
• Full training and ongoing coaching by management staff
• Travel to regional conferences
• All Major Holidays off

Job Type: Full-time Pay: $38,000.00 - $44,000.00 per year Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Louisville, KY: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person