Job Description

Location(s)Menomonie, WisconsinCompanyPhillips-MedisizeCareer FieldOperations & ManufacturingJob Number158210Your Job:Phillips-Medisize, LLC is seeking a Customer Service Representative / Planner at our Metal Injection Molding facility in Menomonie, WI, to serve as primary customer contact and facilitate communication between all appropriate facility personnel and customers. Establish and maintain mutually rewarding relations with internal and external customers by ensuring customer expectations are being met.Our team:Phillips-Medisize, a Molex Company is an end-to-end provider of innovation, development, and manufacturing solutions to the pharmaceutical, diagnostics and medical device industriesWhat You Will Do\xc2\xb7 Receiving and entering Customer Orders.\xc2\xb7 Communicate accurate and timely information regarding customer purchase and shipping requirements and concerns throughout the organization and provide feedback of capabilities to customers.\xc2\xb7 Negotiate on issues pertaining to quantity, pricing, and delivery.\xc2\xb7 Work collaboratively with all departments to provide the most efficient and effective service to our customers.\xc2\xb7 Research and follow-up on sales order changes, RFQs, cancellations, pricing issues, complaints, corrective actions, etc.\xc2\xb7 Ensure appropriate recordkeeping and documentation associated with all customer service processes and procedures.\xc2\xb7 Working across different systems (SAP, Microsoft Word, Excel, Outlook, etc.)\xc2\xb7 Reporting out of SAP - Incomplete orders, Open Order Report, Sales, On-Time Delivery, etc.\xc2\xb7 Use MRP/MPS Planning System to develop work schedules that facilitate timely completion of job orders based on relative priority and available resources.\xc2\xb7 Verify material, machine, personnel, and tool availability.\xc2\xb7 Handle Multiple projects (ability to prioritize a demanding workload)\xc2\xb7 Other duties as assigned.Who You Are (Basic Qualifications)\xc2\xb7 Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship\xc2\xb7 One (1) year customer service experience or equivalent experienceWhat would put you ahead:\xc2\xb7 Strong written, verbal, and interpersonal communication skills\xc2\xb7 Working knowledge of Microsoft Office software as well as Manufacturing system\xc2\xb7 Good analytical ability\xc2\xb7 Strong customer focus\xc2\xb7 Strong interpersonal and communication skills\xc2\xb7 Strong organizational, time management and business math skills\xc2\xb7 Ability to work under pressure and handle multiple projects. Ability to negotiate with all types of people on all types of issues.\xc2\xb7 Basic knowledge of MRP (Materials Requirement Planning)\xc2\xb7 Willingness to learn other functions and work in a team atmosphere.This position does not qualify for VISA sponsorshipIn order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate\'s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Hiring PhilosophyAll Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy .Who We AreAs a Molex company, Phillips-Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe.At Koch, employees are empowered to do what they do best to make life better. Learn how our helps employees unleash their potential while creating value for themselves and the company.Our BenefitsOur goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.Equal OpportunitiesEqual Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:

Phillips-Medisize