Job Description

At and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what\xe2\x80\x99s possible for a sustainable world. We\'re a team that dares to look at the world\'s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Summary: Responsible for interacting with customers, being the face of the company to the customer and providing a world class customer experience. Provide accurate information in response to inquiries about products and services, status of orders, handle and resolve complaints promptly, professionally and with a high degree of accountability.

Education/Experience: 3 to 5 years customer service related experience required. A Bachelor\xe2\x80\x99s Degree is preferred. Experience in a manufacturing or warehouse setting is a plus.

Skills and Competencies: Excellent verbal and written communication skills, attention to detail, creative thinker, proven problem solving skills and approach, able to multi-task and prioritize, collaborate and influence effectively within and between departments and have a record for process improvement.

Ability to work independently and manage one\xe2\x80\x99s time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook, Oracle, SAP or other data base software. Ability to type 45+ wpm is important.

Major Job Duties and Responsibilities: Strategically solve various customer issues in a timely and efficiently manner. Constant follow up with customers, respond to inquiries with full details and support. Collaborate with other departments to ensure customers are fully supported and are kept aware of progress until problem is fully resolved. Identify and implement process improvements.

Additional Job Details:

• Primary focus will be to manage and troubleshoot order inquiries for Truck, APU, Trailer and Bus product lines. Secondary function will be to learn products and support direct account customers. Third, create, maintain, and communicate Standard Work.
• Respond promptly and courteously to all inquiries and answer basic and complex questions regarding billing, parts and substitutes, ordering processes and policies. Coordinate with Production Plants and Logistics Team for shipment delivery dates.
• Communicate frequently with customers, dealers, and field reps on a broad array of policy and technical questions. Build relationships with key Customers, Dealers and Field Personnel. Communicate effectively in a cross functional team environment, ability to influence and collaborate with departments outside of the Customer Service Team.
• A motivated self-starter, with the ability to recognize potential issues and own the solution. Ensure tasks are completed within department expectations. (I.e. Credits, Ext warranty orders, stock unit credit requests, re-acknowledgements, manage order movements etc.)
• Be able to answer technical product questions using company resources such as Electronics Parts Catalog, Windchill, our Technical Service and Engineering Teams.

This role could be located in Arecibo, PR, Hastings, NE Greenville, SC or Minneapolis, MN reporting Hybrid to one of our plant locations.

Base Pay Range: $64,000 - $84,000 / year

Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).

*Benefits vary by region, business alignment, union involvement and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies