Job Description

Customer Service Representative

Rome Grinding Solutions:

Founded in 1977, we manufacture commercial and industrial grinding equipment in North America.

Vision:

To offer honest, creative, and unique solutions to inspire our customers to become part of the Rome Family.

Mission:

To build long-lasting relationships and equipment by providing safe and intelligent processing solutions. With our customer-driven approach, we listen, invent, and raise standards.

Core Values:

We value the growth of our customers through transparent relationships and authentic integrity. We strive to cultivate our employees with training and shared experiences. We aim to develop our equipment through innovative engineering.

Job Mission:

Provide excellent customer service by helping customers, resolving issues, and processing orders.

Responsibilities:

Work within Rome's ERP/CRM systems (Global Shop, Hubspot, Gmail, etc.) Daily phone call and email communication with customers Build client/customer relationships Receive and write-up parts orders Check and review customer orders Manage rebuild order processing Bid and communicate customer needs/wants in a timely manner Assist Regional Account Managers Become a Rome product expert Multi-Departmental Communication Duties as assigned by Manager
Key Competencies:

Communication Skills: excellent verbal and written communication skills including the ability to explain Attention to Detail: high accuracy and attention to detail Adaptability: Flexible and able to adapt to change within the business environment, needs and scheduling Collaboration: Ability to work effectively within your team and cross-functional teams
Required Experience:

Previous Customer Service Experience Basic knowledge of Google/Microsoft Programs
Desired Experience:

ERP/CRM Experience
Challenges:

Managing complex customers Adapting to customer needs and expectations
Benefits:

Employer Paid Medical, Dental & Vision Employer Paid Life Insurance & Short Term Disability PTO, Quarterly Accrued Personal Time & Paid Holidays Simple IRA Gear Reimbursement EAP Services Weekly Pay
Job Type:

Full Time On-Site in Sheldon, IA Hourly * Monday thru Friday: 7:30 AM-4:30 PM w/1 hour lunch