Job Description

Connexus Energy is seeking problem solvers who lead with empathy to join our Member Services Team. When members come to us with complex challenges, you\xe2\x80\x99ll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you\xe2\x80\x99ll know how to apply your resources to determine the right solutions. Your ultimate goal as a Member Service Representative is to deliver a positive experience that solves members\xe2\x80\x99 challenges in one call. You will work Monday \xe2\x80\x93 Friday from 9:00 a.m. \xe2\x80\x93 5:30 p.m. with flexibility to work from home up to a few days a week.

Based in Ramsey, Connexus Energy is Minnesota\xe2\x80\x99s largest electric distribution cooperative, providing electricity, renewable energy alternatives and related services to 141,000+ residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development, strong benefits, and work-life balance in a highly technical, stable and innovative industry. We give back to the communities we serve by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of powering our members and communities toward a smarter energy future with a passionate focus on affordability, innovation, safety, and grid reliability.

Key Responsibilities & Results

• Provide exceptional customer service by answering, analyzing, and resolving members\xe2\x80\x99 issues in such a manner that creates quality customer relationships. Examples include:

• Ability to understand and relay member account information
• Negotiate payment arrangements, and answer billing inquires
• Ability to troubleshoot energy usage and high bill concerns
• Answer member questions regarding Connexus Energy products and services such as Conservation and Efficiency Programs; and promoting & introducing members to current incentives for participation
• Collect delinquent accounts in a timely and professional manner
• Assist with taking outage calls as needed including working extra hours occasionally during a storm event
• Facilitate technical requests for service by providing information and assistance to members
• Communicate and work effectively with other departments and the community to meet member needs
• Ability to use multiple forms of communication including phone, email, instant message and in-person

Required Talents, Skills, Expertise, Education

• 2-3 years\xe2\x80\x99 experience in a customer service role
• High school diploma or equivalent
• Strong communication skills (listening, verbalizing and writing)
• Working knowledge of Microsoft Office products and a customer information system; ability to use and toggle between multiple screens and systems
• Comfortable with technology to assist members with their on-line experience
• Solid work ethic
• Ability to be flexible and adapt to change
• Ability to organize and prioritize work with a focus on productivity and results
• Ability to work with members in a respectful and calm manner
• Ability to work independently and within a team environment to achieve departmental goals

Preferred Talents, Skills, Expertise, Education

• Experience in a high-volume, inbound and outbound call center
• Collections experience
• Post-secondary education

Compensation: This position offers a competitive wage and an attractive benefits package including medical, dental, life, disability insurance, 401(k), and tuition reimbursement.

An Affirmative Action/Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

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Connexus Energy