Job Description

Grace Manufacturing is a world class leader in machine manufacturing, specialty precision products and other industries. Microplane\xc2\xae is the premier brand worldwide for exceptionally sharp culinary tools. Grace Manufacturing is proud to be Employee Owned (ESOP) and offers its employee-owners a competitive compensation, bonus, and benefit package to include medical, dental, vision, paid vacation and 401k with match. We also offer include LTD, STD, supplemental life and hospitalization.

Microplane is seeking qualified candidates for a Customer Service/Inside Sales Specialist position at our Grace Manufacturing corporate office in Russellville, Arkansas.

This full-time position is responsible for managing customer accounts in our B2B retail sales channel and could include providing customer service in our B2C direct to consumer sales channel. This position is responsible for specific sales rep/territory assignments in which those retail customers would be the focus. This role is also responsible for providing excellent daily customer service activities and provide support to other departments such as Marketing, Sales, Accounting, Shipping, Production, etc. Support within the company is essential as we are working together towards the goal of growth and continuous improvement.

Key Responsibilities

B2B , Support Retail Sales Channel

\xc2\xb7 Assignment of territories supporting outside sales team, could include Canada plus 2-3 USA Territories

\xc2\xb7 Perform order entry, process payments, conduct item set up for key accounts, follow necessary workflow\'s (i.e.: customer incidents, sales notes, etc.)

\xc2\xb7 Communicate with reps/customers on out-of-stock items, discontinued items, past due invoices, or anything pertaining to the customer accounts

\xc2\xb7 Research & resolve payment chargebacks and deductions that were not approved

\xc2\xb7 Support marketing & sales for improved customer relations

\xc2\xb7 May include working directly with consumers to maximize both the customer experience and the average sale per order

Administrative / General

\xc2\xb7 Past Dues

o Contacting reps/customers once they are more than 30 days past due

o Notifying Accounting of any customer credit card payments regarding invoice payments

o Deduction research (ie chargebacks, short ships, etc)

\xc2\xb7 Processing defective requests and shipping replacements

o Box and ship sample requests for CS Reps and customers

\xc2\xb7 Maintain excellent communication via telephone, internet & email with all internal and external customers. Communicate concisely and professionally both in written & verbal form

\xc2\xb7 Successfully perform as part of a team environment

\xc2\xb7 Be an active participant in the Great Game of Business concept including reading materials and mini games

\xc2\xb7 Other miscellaneous duties as needed

Key Qualifications

\xc2\xb7 Natural sales aptitude with strong track record in follow-up and outside sales support. Including upselling. Experience strongly preferred.

\xc2\xb7 High level of competency and comfort level with business technology. Experience in using various online platforms, internet, email, Skype/Instant Messaging, vendor portals, Microsoft Office Suite

\xc2\xb7 Able to prioritize work appropriately in a complex environment where there are shifting priorities. Organizational skills a must.

\xc2\xb7 Be innovative and creative. Be bold in idea sharing and process improvements with others

\xc2\xb7 Exceptional communication skills both verbal and written

\xc2\xb7 Bachelor\'s degree or 2 years\' experience in sales support & customer service

\xc2\xb7 Periodic travel equal to 10% or less of the time

Grace Manufacturing is proud to be an equal opportunity workplace

PI225673917

Grace Manufacturing Inc