Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team \xe2\x80\x93 one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Customer Technical Services Analyst I

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Job Overview:

Overview
The Customer Technical Services team is looking for an Analyst I to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role and Responsibilities:

-Focal point of contact to customer interface groups for parameter management support for customer implementations and conversions, problems/issues and questions.
-Provide general support through research, analysis and resolution of internal and external customer issues.
-Analyze, coordinate and implement all customer requests and global core system technical data parameters.
-Provide expertise on core applications and/or production application databases.
-Provide customer data problem resolution and application support.
-Provide thorough understanding of various tools and applications to complete implementation projects.
-Participate in Release and Implementation projects.
-Provide basic knowledge of all MasterCard products and services.
-Participate on cross-functional teams to support business strategy.
-Comply with established processes, protocol and procedures.
-Provide high standard of accuracy to meet the corporate performance standard.

Education (preferred):
-Basic college education or equivalent work experience with emphasis in business or information technology.

Knowledge / Experience (preferred):
-Basic knowledge of data processing concepts and financial industry/banking operations practices.
-Previous experience with relational databases.

Skills / Abilities:
-Effective problem/troubleshooting skills.
-Effective written and verbal communication skills.
-Excellent organization skills.
-Excellent interpersonal skills.
-Proficient knowledge of the Microsoft Office Suite - Word, PowerPoint, Excel & Access

Working Conditions:

• Require on-call support of 24 x 7 production environment in a team rotation as needed

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard\xe2\x80\x99s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard\xe2\x80\x99s guidelines.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard\xe2\x80\x99s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard\xe2\x80\x99s guidelines.

Pay Ranges

O\'Fallon, Missouri: $47,000 - $73,000 USD

Mastercard