Job Description

Description :

Primary Responsibilities:

Larry H. Miller Dealerships\xe2\x80\x99

78001 D Lube Tech

The Entry Level Technician I is expected to:

\xe2\x96\xa1 Protect the legal, financial and moral wellbeing of the Larry H. Miller Dealerships\xe2\x80\x99.

\xe2\x96\xa1 Perform lube, oil, filter and multipoint service for customer vehicles.

\xe2\x96\xa1 Seek ways to improve business operation efficiencies and customer service.

\xe2\x96\xa1 Be a teacher to support the efforts of other employees to be successful.

Reports to: Service Manager

Essential Job Functions:

1. Ensure Maximum Production and Customer Service.

\xc2\xb7 Perform all lube, oil, filter and multi-point inspection processes to ensure proper diagnoses.

\xc2\xb7 Must use dealership software such as CDK, Xtime, Wi-advisor, Auto.live, Rapid Recon, and others required as per management.

\xc2\xb7 Assess any supplemental vehicle needs.

\xc2\xb7 Perform quality service at all times and notify management of any substandard processes, parts or procedures.

\xc2\xb7 Achieve customer service satisfaction through prompt and accurate service and communication.

\xc2\xb7 Follow policies and procedures as per your specific manufacturer(s) manual.

\xc2\xb7 Maintain employee, customer and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.

\xc2\xb7 Complete and maintain all Larry H. Miller Dealerships\xe2\x80\x99 required training.

\xc2\xb7 Maintain a clean and safe work environment at all times and adhere to all OSHA/EPA requirements.

\xc2\xb7 Maintain ability to handle job stress and effective interaction with others in the workplace.

\xc2\xb7 Perform all other job duties as requested by management.

2. Operate with Integrity

\xc2\xb7 Demand the highest ethical standards from self and others.

o Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships\xe2\x80\x99.

\xc2\xb7 Set an example of positive attitude and professionalism, including a neat, orderly and safe

Physicawl oDrekmeannvidrso:nment.

\xc2\xb7 Work performed in a dealership setting due to the location of customer vehicles and shop

supplies.

\xc2\xb7 Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.

\xc2\xb7 Required vision include close, vision, distance, peripheral and the ability to adjust focus.

\xc2\xb7 Required to lift-up to a minimum of 100lbs.

\xc2\xb7 Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.

\xc2\xb7 While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.

\xc2\xb7 Required to operate equipment and move vehicles in a safe manner at all times.

\xc2\xb7 Maintain regular attendance and timeliness as set forth within the work schedule designated by department supervisor/manager.

\xc2\xb7 In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.

Minimum Qualifications:

1. Education

\xc2\xb7 High school diploma or the equivalent.

2. Experience

\xc2\xb7 1 year as a technician\xe2\x80\x99s apprentice preferred.

3. Certifications

\xc2\xb7 Maintain valid driver\xe2\x80\x99s license and MVR record within company policy requirements.

\xc2\xb7 Applicable Factory training credentials.

4. Skills

\xc2\xb7 Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.

\xc2\xb7 Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

\xc2\xb7 Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of other\xe2\x80\x99s reactions and understanding why they react as they do.

\xc2\xb7 Social Perceptiveness- Being aware of others\xe2\x80\x99 reactions and understanding why they react as they do.

\xc2\xb7 Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

\xc2\xb7 Repairing- Repairing machines or systems using the needed tools.

\xc2\xb7 Troubleshooting- Determine causes of operating errors and deciding what to do about it.

\xc2\xb7 Quality Control Analysis- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

5. Knowledge

\xc2\xb7 Knowledge of Larry H. Miller Dealerships\xe2\x80\x99 current company management systems desirable.

\xc2\xb7 Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Knowledge of Microsoft Office products is required.

\xc2\xb7 English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work related documents.

\xc2\xb7 Customer and Personal Service- Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

\xc2\xb7 Mechanical- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

\xc2\xb7 Hazardous Materials- General knowledge of proper procedures and safety measures for handling items that may contain hazardous materials.

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Adaptability- Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others\xe2\x80\x99 ideas and exhibits willingness to try new things.

Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees.

Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity- Representing the Larry H. Miller Dealerships\xe2\x80\x99 by conducting yourself in a professional and courteous manner that demonstrates integrity and avoiding actual or perceived conflicts of interest. Complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.

Planning/Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction; and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly.

Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties and conditions of any revised job description.

Larry H. Miller