Job Description

Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

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Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

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Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

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Workforce Scheduling

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Job Summary

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The Data Center Infrastructure Technician is responsible for the deployment of Data Center computing equipment and associated infrastructure equipment. The incumbent is responsible for accepting problems reported by customers, assisting in the analysis of the problem and coordinating resolution of the problem.

Requirements

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EDUCATION

Bachelor's degree required. In lieu of degree, five (5) years' related experience will be considered.

EXPERIENCE

Minimum three (3) years' experience in data center operations and/or data communications, hardware support, OS installation environment and proficient in Fiber connectivity, CISCO equipment, SAN/local storage equipment, Palo Alto Networks, and cross platform hardware.


Minimum three (3) years' experience with data center hardware, OS installations, and cabling.


Knowledge of Data Center Operations, SAN Storage, CISCO Switches, CISCO Routers, Palo Alto Networks, and Operating Systems.

ESSENTIAL SKILLS & ABILITIES

Technical Communication


Microsoft Word


Microsoft Excel


Analytical Problem Solving


Oral & Written Communication


English Grammar


Interpersonal Communication


Professional Judgement


Highly Organized


Managing Multiple Projects


Managing Deadlines

Skills

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Analytical Problem Solving, CISCO Routers (Inactive), CISCO Switches (Inactive), Data Center Operations, English Grammar, Highly Organized (Inactive), Interpersonal Communication, Managing Deadlines (Inactive), Managing Multiple Projects (Inactive), Microsoft Excel, Microsoft Word, Operating Systems, Professional Judgement, SAN Storage, Technical Communication, Verbal Communication, Written Communication

Responsibilities

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Absorbs, quickly, in-depth information regarding micro and mainframe computer hardware, micro and mainframe computer application software, internal procedures and regulations pertaining to all programs administered by the customer., Demonstrates ability in a data center environment with hardware installations, cable and circuit testing, cable terminations, hardware replacement and deployment of Operating Systems., Demonstrates proficiency in using SERVICE NOW product or equivalent., Efficiently manages various interpersonal relationships that must be maintained., Ensures continuity of operations and the accurate and timely completion of scheduled installations., Logs issues, analyzes recurring problems to identify trends and make recommendations regarding preventive measures., Performs other duties as required., Works under the direction of the Data Center Operations supervisor in coordinating all resources necessary for on-time completion of the workload for the assigned with proper supervision.

Certifications

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Security Requirements

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This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

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Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

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Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.