Job Description

Job Title: Data Entry \xe2\x80\x93 General Admin Location : Wichita, KS, 67226 Type : 12+ months, High Possibility of extension : This position is in Customer Service field, who works under general supervision in responding to customer calls for Shipping and Receiving. Resolves moderately complex inquiries, collects and analyzes customer data to determine properly update SAP. Escalates complex issues to Experienced Customer Facing CSRs. Primary Responsibilities:

• Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
• Uses organization and product knowledge to address more difficult inquiries and provide follow up.
• Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
• Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
• Performs duties related to overall customer service.
• Serves as customer interface on product status and delivery.
• Consistently documents customer service needs to identify patterns and maintain quality.

Preferred Experience:

• Former experience in Aerospace
• SAP

Job Type: Contract Salary: $16.00 - $17.00 per hour Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Experience:

• Customer service: 5 years (Required)
• Shipping & receiving: 4 years (Preferred)
• Data entry: 5 years (Required)

Work Location: In person