Job Description

Position DetailsAdvertising/Posting Title Debt Management and Financial Literacy Specialist
Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal.
Posting SummaryThe Debt Management and Financial Literacy Specialist at the University of Vermont is responsible for overseeing and managing the repayment of institutional loans, tuition, and loan collections. This role focuses on default prevention, reducing student indebtedness, and promoting financial literacy initiatives to enhance students\' financial well-being.
Minimum Qualifications (or equivalent combination of education and experience)Bachelor\'s degree in related area, and two years customer service experience required. Effective verbal and written communication skills, ability to function in a fast-paced environment, strong organizational capabilities required. Commitment to providing exceptional and compassionate service in assisting students with their financial success, ability to deescalate conversations and effectively handle difficult customer interactions, ability to exercise professional judgment and negotiate mutually agreeable outcomes, commitment to professional growth and development required.
Desirable QualificationsCollections, financial aid and/or accounting background, previous employment in a higher education setting, experience with Ellucian/Banner student information system, and strong desktop and office automation skills, including but not limited to Outlook, MS Word and Excel desired.
Anticipated Pay Range 24.87/hr (approximately 48,500/yr)
Other Information
Special Conditions Overtime required, Bargaining unit position, External candidates must complete a 4-month probationary period, A probationary period may be required, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA Non-Exempt
Union Position Yes, UVMSU ($20 minimum hourly rate)Posting DetailsPosition will be posted for a minimum of one week, after which it is subject to removal without notice. Job Open Date 07/18/2024
Job Close Date (Jobs close at 11:59 PM EST.)
Open Until Filled YesPosition InformationPosition Title Student Services Specialist
Posting Number S5182PO
Department Student Financial Svcs Admin/11251
Position Number 004302
Employee FTE 1.0
Employee Term 12Supplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents * Resume

• Cover Letter/Letter of Application

University of Vermont