Job Description

** External applicants must have prior Cigna Implementation experience** Candidate must be able to work in-person at the client location Tuesday, Wednesday and Thursday with work at home days on Monday and Friday.** Client location is in Coraopolis, PA 15108** Some travel anticipatedIs service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated specialist to provide exemplary customer and client service of our Cigna provider network, products, benefits, and claim processes. As the Client Account Support Analyst - you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?How you\xe2\x80\x99ll make a difference:As the Client Account Support Senior Analyst - you\xe2\x80\x99re an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our liaison, and bringing key insights and program delivery opportunities to the Account Management Team\xe2\x80\x99s strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.Here\xe2\x80\x99s more of what you\xe2\x80\x99ll do:Deliver hands-on, dedicated, personalized support to the Client, their vendor(s), their employees, and the Benefits Team for a large national client.Respond to, own and assist with escalated, complex issues and inquiries from the Client\xe2\x80\x99s benefits delivery team, vendor(s) and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, transition of care, etc.Provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client\xe2\x80\x99s programs and services (mycigna.com, incentives, discount programs, flexible spending accounts (HSA/HRA/FSA), etc.) offeredWork closely with the Benefits team to manage new hire onboarding and open enrollment/health fair supportAssist with onsite client wellness activitiesQualifications:Bachelor\xe2\x80\x99s degree or equivalent related work experiencePrevious Cigna healthcare experience with large national client requiredProfessional experience in insurance, healthcare, managed care or related industryClient facing experience preferredAbility to manage multiple priorities and deadlines independently and pro-activelyAbility to negotiate, manage expectations and creatively problem-solve effective client and vendor solutionsAbility to pivot seamlessly from customer interaction to client and vendor level updates, communication, and coordinationExcellent presentation skills.Previous success in delivering Customer, Vendor and Client communicationsTravel may be expected, as neededIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\xe2\x80\x99re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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