Job Description

POSITION SUMMARY

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome?

We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Service Partner you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

How you\xe2\x80\x99ll make a difference:

As the Dedicated Client Service Partner you\xe2\x80\x99re an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team\xe2\x80\x99s strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Here\xe2\x80\x99s more of what you\xe2\x80\x99ll do:

Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team

Respond to, own and assist with escalated, complex issues and inquiries from the Client\xe2\x80\x99s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.

You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client\xe2\x80\x99s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered

Manage new hire onboarding and open enrollment/health fair support

Assist with client wellness activities

Qualifications:

High School Diploma or GED required, advanced degree preferred

3+ years of experience in the Healthcare Industry, Pharmacy, or PBM highly preferred

Client facing experience preferred

Ability to manage multiple priorities and deadlines independently and pro-actively

Ability to negotiate, manage expectations and creatively problem-solve effective client solutions

Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination

Excellent presentation skills

Previous success in delivering Customer and Client communications highly preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,300 - 85,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That\xe2\x80\x99s why you\xe2\x80\x99ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you\xe2\x80\x99ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we\xe2\x80\x99re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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