Job Description

If hired, you are eligible for $1,500 signing bonus. $500 is payable after 30 days, $500 after 90 days and $500 after 120 days of employment.

Position Overview:

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We treat people with dignity and respect, foster collaboration, and demonstrate kindness through empathy. We communicate with each other and with our internal business partners to provide a differentiated customer experience. We believe in creating an environment where everyone\xe2\x80\x99s ideas are valued so that the team operates at its best. Our team members are committed to being customer obsessed and putting their clients first.

The Default Servicing Specialist role is responsible for monitoring and maintaining an assigned portfolio of severely delinquent or imminent default loans through the foreclosure process. The ideal candidate has default servicing experience, is very detail oriented and views their work as their self-portrait. A high level of decision-making skills as well as knowledge of general collections practices in regard to appropriate telephone etiquette and security procedures. The Default Servicing Specialist exercises excellent judgment in performance of tasks that are both varied and moderately complex.
We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities:

• Monitor an assigned portfolio of severely delinquent or imminent default loans through the foreclosure or deed in lieu processes.
• Responsible for communicating accurate and concise information to the customer/borrower, vendor(s), various third parties and/or attorney with accurate information pertaining to, but not limited to, the following:
• Work directly with outside counsel as needed to handle related litigation.
• Appropriate authorization when applicable
• Loan payment histories and default information.
• Loan origination documentation.
• A good understanding of all First Horizon products to include installment loans, HELOCs and real estate loans.
• Analysis of internal reports, and/or vendor-generated reporting in a timely manner
• Review of foreclosure legal documentation for accuracy and approving same for filing.
• Review of title reports and facilitation of title curative work necessary to obtain clear title through the foreclosure process.
• Understanding of industry regulations and compliance practices
• Preparation of and coordination of loss mitigation completion of pre-foreclosure checklists to ensure regulatory compliance.
• Preparation of foreclosure bid recommendations.
• Facilitation of payment plan options with borrowers when traditional loss mitigation options are not available.
• Recognition of FFIEC charge off regulations and assurance that valuations/equity analyses and necessary write downs are completed within compliance for serviced portfolio.
• Appropriately updating servicing systems to include legal coding, statements, late fees, and credit bureau reporting screens.
• Recognition of varying pre-foreclosure demand requirements by state.
• Appropriately crediting account with foreclosure sale proceeds.
• Determining appropriate book amount and completing necessary documentation to book purchased collateral into ORE.
• Working with sub-servicer to ensure compliant foreclosures of sub-serviced mortgage loans.
• Monitoring accounts for lien extinguishment by other 3rd parties such as senior lien holders, county/city tax sales, HOA foreclosures, etc.

Abilities:

• Customer Centric focus (and) goodwill servicing practices.
• Ability to analyze and make decisions for complex foreclosure situations.
• Knowledge of consumer banking, mortgage loans, credit bureaus, real estate, appraisal, and title reports.
• Ability to work under pressure and meet deadlines.
• Ability to evaluate situations and make appropriate business decisions.
• Ability to manage multiple and/or conflicting responsibilities.
• Ability to promote the appropriate company image and maintain a professional attitude.
• Ability to work independently and without direct supervision.
• Act as an effective team player.

Skills:

• Exceptional organizational and time management skills
• Strong verbal and written communication skills
• Problem solving skills
• Attention to detail and ability to identify potential issues

Education and/or Work Experience Requirements:

• High School Diploma is required; Bachelor\xe2\x80\x99s Degree is preferred
• 3-5 years of work experience related to default servicing is required

HOURS: Monday - Friday 8:00 am - 4:30 pm

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More --

About Us
First Horizon Corp. (NYSE: FHN), with $89.1 billion in assets as of December 31, 2021, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation\'s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

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Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c)

First Horizon Bank