NEEDS TO HAVE CIVIL 3D, AUTODESK EXPERIENCE:Description:The client is one of the top A&E firms in the nation that supports various industries not limited to energy, telecommunications, transportation, water, utility, etc. In addition to their Engineering sectors they also have a construction services sector and IT sector that all work in constant collaboration. With the diversity of industries they support along with various customers, means they have a wide range of design software they are required to be proficient in. This design software is not limited to Bentley, MicroStation, AutoCAD, Civil 3D, etc. With the large amount of engineers and clients they have, The client has a "Design Support" section within their IT department that is focused on technical support and overall guidance across the specific platforms. With increase volume, and some upcoming retirements, the client is in need of a Civil 3D specialist to work in their IT department and support internal users on any/all questions Civil 3D related.This resources functions are not limited to the following:- Service as the internal helpdesk SME for Civil 3D.- Provide timely and helpful customer service in a positive and professional manner- Provide production Civil 3D support-Respond to requests for Civil 3D technical assistance in person, via phone or electronically- Diagnose and resolve Civil 3D technical hardware and software issues-Educate and empower employees with Civil 3D and IT training- Log all Help Desk interactions in a timely manner- Assist with Develop, implement, and enforce Civil 3D workspaces and standards- Research questions using available information resources- Provide technical support for all Civil 3D software- Support Corporate CAD Manager's vision and responsibilities- Assist with organizing CAD environment- Assist with project standards coordination as required- Complete other duties as required/assignedSkills:Design, civil 3d, helpdesk troubleshooting, design documentation, autodesk, cad software, Support, technical standardsTop Skills Details:Design,civil 3d,helpdesk troubleshooting,design documentation,autodeskAdditional Skills & Qualifications:
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