Job Description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE\'s 100 Best Companies to Work For and Diversity Inc\'s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture\'s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today\'s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

Provide deskside support/remote support for all levels of the company

Troubleshoot and resolve Windows operating system (OS) issues

Troubleshoot and resolve laptop and desktop hardware related issues

Troubleshoot and resolve issues related to iPhones & iPads

Assist end-users in performing hardware OS updates and refreshes

Troubleshoot and resolve issues related to printing

Utilize IT Service Management (ITSM) tool, ServiceNow preferred, for efficient ticket management and issue resolution

Configure and deploy desktops, laptops, printers, and any other related devices.

Handle escalations from Tier 1 phone calls, emails, or monitoring alerts

Take ownership of tickets and customer interactions

Shipping and receiving of hardware assets

Basic Qualifications:

Ability to work on-site at one of client locations: Chicago, IL / Richardson, TX / Helena, MT / Albuquerque, NM / Abilene TX / Houston, TX / Oklahoma City, OK / Downers Grove, IL / Marion, IL / Quincy, IL / Mattoon, IL / Springfield, IL

Minimum 3 years of experience as Deskside Support Technician (hardware configuration & support) with proficiency in:

Troubleshooting/working knowledge of Windows/Mac OS, Microsoft 365, Office, end user desktop issues, mobile device platforms

PC setup, support, builds and deployments

Working with a ServiceNow ticketing system

Support of VPN and VDI platforms

Active Directory, TCP/IP Networking, DNS, DHCP, RAS/VPN

Ability to lift 25 lbs.

High School Diploma or GED

Preferred Qualifications:

Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with customers/end-users and employees at all levels of the organization

Ability to resolve advanced technical problems effectively, efficiently, and independently

Ability to work with a wide variety of end users at all levels of the company

Ability to write processes and understand technical documentation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington as set forth below.

Role Location

California: $29.80 to $39.80/hour

Colorado: $29.80 to $39.80/hour

New York: $29.80 to $39.80/hour

Washington: $29.80 to $39.80/hour

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company\'s legal duty to furnish information.

Accenture