Job Description

Desktop and Systems Technician

Pierce County Library System

Hiring Range: $28.11 - $32.58 per hour; Pay Grade Range: $28.11 - $38.91 per hour

Compensation

Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.

FLSA Status: Hourly, Non-exempt

Position Status: Regular

Hours Per Week: 40

Schedule:

Monday-Friday: 8:00am-5:00pm

Schedule is subject to change.

Union Status: Represented

Candidate Submission Timelines:

TRANSFER Candidates: transfer eligible candidates internal to PCLS will be given first consideration for this position through the Transfer Closure date. Please review the StaffWeb Transfer Process Overview.

EXTERNAL OR NON-Transfer INTERNAL Candidates: To be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.

Submissions after the Closure Date below will not be considered:

Transfer Closure Date: Friday, June 30, 2023 at 5:00pm

External/Non-Transfer Closure date: Friday, July 14, 2023 at 5:00pm

Veteran Status: Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application. More information about veteran\'s preference, such as the difference in percentage can be found here and here. If you need more information please contact us at:HR@pcls.us

Position Summary

Coordinates and performs a variety of skilled technical functions for the Pierce County Library System\'s Information Technology Department; configures, installs, and maintains assigned technical equipment and software applications; responds to and resolves technical issues; provides technical support to end users; and performs other related duties as assigned. This class works under general supervision and differs from the lower-level classification of IT Technician by the variety and nature of technical duties performed.

Essential Functions

Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.

Delivers high-quality, customer-focused services.

Configures, installs, and maintains assigned network, computer, and/or peripheral equipment.

Participates in ensuring the proper functioning, reliability, and security of designated software applications, hardware, telecommunications, and/or network equipment.

Analyzes recurring patterns and recommend solutions.

Diagnoses and resolves technical issues pertaining to various types of computer, networking, and/or telecommunications equipment; communicates with vendors as necessary. Provides technical support in relation to the Library\'s LAN/WAN infrastructure; monitors, tests, and troubleshoots LAN related hardware and software issues.

Monitors network traffic and/or devices at remote locations; recommends system upgrades, patches, and/or new applications and equipment.

Responds to end user work order requests including moves, adds, and changes; installs and configures servers and workstations; adds new phones and voicemail accounts.

Installs new software applications and patches; performs system backups and recovery; resolves software related issues.

Provides technical support, training, and assistance to end users; performs technical writing as needed.

Prepares and maintains a variety of technical records, reports, and documentation

Delivers high-quality, customer-focused services.

Creates and maintains a network disaster recovery plan as assigned.

Demonstrates punctuality and regular and consistent attendance.

Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.

Accurately communicates the Library\'s policies to members of the public in all job-related contacts.

Positively reflects Pierce County Library\'s mission, vision, and values to members of the public and to staff.

Performs other duties as assigned or required.

Additional Duties and Responsibilities

Duties are considered non-essential and include the following:

Supervisory Responsibilities:

Reports to a manager or supervisor in the IT Department; no supervisory responsibility is exercised.

Core Skills & Qualities / Leadership Competencies

Employees are expected to demonstrate the following qualities at all times:

Customer Focus

Teamwork

Communications

Leadership

Problem Solving

Change and Learning

Positive Attitude

Professional Integrity

Diversity

Required Knowledge, Skills, and Abilities

The employee is expected to perform or possess the following:

Minimum Requirements including Education, License or Certifications:

Associate\'s Degree in Information Technology, Computer Science, or related field, and

Two years information technology; OR

Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.

A valid Washington State Driver\'s License is required.

Must pass criminal background screening prior to hire.

The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes on short notice is required.

Principles and practices of information technology.

Computer operating systems, hardware, and Windows-based software.

Systems analysis, design, and programming principles.

Technical support processes and procedures.

Project management principles and practices.

Coordinating and performing a variety of skilled technical functions.

Installing and maintaining assigned systems, network, and peripheral equipment.

Responding to, diagnosing, and resolving technical issues.

Providing technical support and assistance to end users.

Performing specialized duties relative to area of assignment.

Technology Requirements:

Required:

Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)

Use of basic office equipment (e.g. PC, printer, phone, fax, mouse, security alarm)

Basic keyboard and alpha/numeric data entry skills

Basic PC navigation skills in a windows based environment; ability to connect and print

Ability to navigate, search and use basic web functions and applications

Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities

Integrated Library System, Inventory or Data Management system experience

(for Librarians only)

Presentation Software

Search & Retrieval system experience or ability to work with Bibliographic data to satisfactorily complete job responsibilities

Desired:

MOS Certification or equivalent in MS Office Suite

Integrated Library System, Inventory or Data Management system -Polaris (for Librarians only)

Overdrive or ebook (Librarians only)

Physical and Environmental Conditions:

Work is conducted in a normal office setting that provides comfortable lighting, temperature and air conditions. Occasional light lifting, such as three to four reams of paper, four or five books, or other library materials up to 35 pounds may be required. Subject to sitting and standing for extended periods of time, walking, bending, reaching, and lifting objects weighing up to 30-35 pounds. May lift or push up to 50-100 pounds as needed with assistance.

Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.

Work may be performed in a library environment and involve regular contact with the public, and/or require push/pull loaded carts.

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