Job Description

Company Overview:Work Where it MattersAkima Systems Engineering (ASE), an Akima company, is not just another federal system support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.At ASE, the work you do every day makes a difference in the lives of our 15,000 Ixc3xb1upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.Description:Provide support to the INSCOM C2IO program, installs, troubleshoots, repairs and maintain hardware equipment and install user end device hardware integration across the enterprise departments. Provides reports, completes requests for new service, determines methodology for installing PC's/LAN connectivity, telephone service, determines appropriateness of moderate equipment changes or modifications, call switches, test trunks, test links and installs communication circuits. Responsibilities:

• Configures / installs new hardware lifcycles existing user systems technical expertise to the customer
• Integrates equipment throughout the network
• Maintain technology/telecommunication equipment and installs, rearranges and removes equipment and associated wiring; Interpret service orders, circuit diagrams, and electrical schematics.
• Loads approved OS images on new systems or existing systems requiring updates or repair

Conducts life-cycle site surveys, planning, and design for small projectsConducts quality control to verify conformance to industry and government standardsAssists is developing a list of materials and estimates installation timelinesWorks with other IT Support, Network Engineers, and Server Administrators * Manages assigned tasks based upon severity, workflow, and time constraints

• Provides guidance and work leadership to less-experienced technicians.

Qualifications:

• High School Diploma or GED equivalent
• Active TS/SCI clearance (listed in DISS)
• 1 or more years of related experience
• Basic knowledge of desktops, laptops, printers, basic components, and accessories
• Understanding of IT infrastructure technologies, design, concepts, and theory
• Ability to kneel, squat, bend over, reach into tight spaces to complete work, and lift 45 pounds
• Ability to work on projects with little or no supervison

Desired Qualifications:

• DOD-8570 IAT II certification (Sec+ CE, etc)
• Knowledge of fiber and copper infrastructure
• Knowledge of Network Boot (PXE) environment and imaging of PCs
• Knowledge of MS Active Directory and adding PCs to an enterprise domain
• Knowledge of ITSM and Helpdesk Operations
• Knowledge of ticketing systems (Microsoft System Center Service Manager (SCSM), ServiceNow)
• Experience working with military, DoD civilians, or government contractors, plus if INSCOM.

Job ID: 2024-14684 Work Type: On-Site

Akima