Job Description

**Local and On-Site Only**

Your Focus

• Associate in Computer Science or related field or experience equivalent
• 1-3 years of experience in help desk or desk-side environment
• Fundamental knowledge in Windows, Mac OS environments\'
• Possesses strong verbal skills proven ability to communicate with technical and non-technical staff
• Ability to work both independently and within a team environment Display a commitment to quality and strong multi-tasking skills

• Responsible for providing support functions on all platforms including but not limited to: AS/400, PCs, Telephony, Enterprise Networks, NT Server, UNIX and on all applications including but not limited to: LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance, audio and video systems.
• Diagnose and troubleshoot computer and network problems including analyzing the problem, identifying the appropriate resources testing proposed fixes and following up to ensure the problem has been resolved.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

• Willingness to work flexible shifts and scheduling, weekends, and holidays. Minimum of one year in computer support.
• Demonstrated advanced-level technical skills in all platforms with a solid understanding of multiple operating systems, transaction processing systems, architecture, client/server technology, communications protocols, and various types of computer workstation equipment and messaging systems.
• Strong troubleshooting skills of very complex systems
• Ability to explain complex IT concepts in simple terms
• 21 years of age.
• Proof of authorization to work in the United States.
• Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
• 1-3 years of diverse technical support experience with PCs, networks, mobile devices, peripherals, and user account management.

IT Avalon