Job Description

Title: Desktop Support Technician (Contract)- Job#4487
Location: Providence, RI / Warwick, RI

:
Our client located in Providence, RI is looking for a Desktop Support Technician to join their team. The Desktop Support Technician will need to have strong customer skills and have the ability to work independently and be a resourceful, team-oriented collaborator. It will also require a person who quickly adapts to unfamiliar technologies and situations to provide solutions that align with business needs and processes.

Responsibilities

• Workstation and laptop troubleshooting, replacing monitors, RAM, hard drives, batteries etc.
• Installing printers and connecting all peripheral devices including but not limited to docking stations, LCDs, signature pads, webcams and multiple monitors.
• Configuring network printer\\scanner to scan documents to email and shared network folders.
• Troubleshoot LAN, wireless network connectivity.
• McAfee software encryption, preferably with working knowledge of ePolicy Orchestrator Management application.
• Create and run scripts to connect users to shared folders and network resources.
• Coordinate with Vendors to provide necessary client support for RIDOH program applications.
• Migrate user files to OneDrive and SharePoint sites.

Required

• 2 or more years\' supporting a Windows 10 operating system environment
• 2 or more years providing end-user support; in person, by phone, or remotely.
• Ability to troubleshoot and configure all necessary desktop applications including Microsoft O365 and collaboration tools.
• Specific focus with Outlook resource accounts and shared mailboxes, MS OneDrive, SharePoint and TEAMS.
• Experience with TEAMS and ZOOM video conferencing applications.
• Experience with ODBC connections to SQL databases, sftp connections and applications, Multi-Factor Authentication apps including DUO mobile and MS Authenticator.
• Experience with installing OS by network PXE boot process
• Experience with Active Directory (AD) User account creation, AD Group memberships, password changes.
• Understand the concepts of Login Scripts, File rights, group policies.
• The ability to add and remove workstations to the AD Domain.
• Knowledge of SCCM utility.

About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War - bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You\'ll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

Delphi-US