Job Description

Position InformationRequisition Number S4112P
Home Org Name Office of Information Technology
Division Name CIO Information Technology
Position Title Digital Communications Support Specialist
Job Class Code MA36/MA37
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job SummaryThe Office of Information Technology at Auburn University is seeking a customer service focused IT professional to join our team! This position involves supporting the deployment and administration of the university's corporate cellular services, as well as implementing and managing modern workplace solutions, including Microsoft 365 and Teams.Formal AU title: Endpoint Support AnalystReasons You'll Love Working at AUBURN:

• Work/life balance is a priority!
• Careers in Higher Education are reliably stable.
• Competitive retirement plan and benefits.
• Generous leave Paid parental leave.
• Tuition assistance for yourself and dependents.
• Being a part of the life-changing work and research, our students, faculty, and staff perform.

Auburn University is more than just an institution; it's a vibrant community where real people come together to make a difference. Our commitment to students, employees, communities, and our world runs deep, and it's reflected in every corner of our campus and beyond.Life-Changing Impact: At Auburn, our work changes lives. Whether it's groundbreaking research, innovative teaching, administrative operations or community outreach, every effort contributes to positive change. We're not just clocking in; we're making a lasting difference in the lives of others.How We Support You: Auburn cares for its greatest assets-its employees. Generous benefits, educational opportunities, and a supportive work environment make it a place where you can thrive. From health insurance to retirement plans, we've got you covered. Learn more about how we support employees by visiting aub.ie/working-at-auburnCome and Stay: The median length of employment for an Auburn employee is 10 years. That's because Auburn invests in its people. We're not a revolving door; we're a family. The Auburn Family. We grow together, learn together, and build lasting relationships.A Place for Everyone: We are committed to fostering an environment where everyone feels valued and respected, and we celebrate our unique perspectives, backgrounds, and experiences. When you work at Auburn, you're a part of a rich tapestry of individuals who bring their authentic selves to the table to create a welcoming and engaging university community.
Essential Functions

• Assist in the deployment and administration of the university's corporate cellular services. Provide technical support and training to end users for mobile devices.
• Support the implementation and management of modern workplace solutions, including Microsoft 365 and Teams.
• Assist in the deployment and administration of collaboration tools and services.
• Provide technical support and training for end-users on modern workplace technologies.
• Develop and maintain documentation and best practices for modern workplace solutions.
• Collaborate with cross-functional teams to ensure seamless integration of modern workplace tools.
• Stay updated on the latest trends and advancements in modern workplace technologies.
• Assist in creating workflows and providing training for team members.
• Collaborate in building request forms in ServiceNow to facilitate the ordering of MS Teams services on campus.
• Coordinate communication efforts, update records, and handle feature requests.

Minimum QualificationsMinimum QualificationsThis position is advertised at two levels:Endpoint Support Analyst
High school diploma and 11 years of relevant experience OR
Associate's degree and 7 years of experience OR
Bachelor's degree and 3 years of experience.Sr. Endpoint Support Analyst
High school diploma and 11 years of relevant experience OR
Associate's degree and 7 years of experience OR
Bachelor's degree and 3 years of experience.Relevant IT experience in a service environment or university setting.Minimum Skills, License, and CertificationsMinimum Skills and Abilities
Minimum Technology Skills
Minimum License and CertificationsDesired QualificationsDesired Qualifications

• Working with a service desk/ServiceNow work management software.
• MS office products (Teams, Spreadsheet).
• Self-starter, Problem solving ability, detail oriented, and adaptable.
• Customer Service demonstrating effective communication

Posting Detail InformationSalary Range $48,790 - $101,090
Job Category Information Systems/Technology
Working Hours if Non-Traditional
City position is located in: Auburn
State position is located: Alabama
List any hazardous conditions or physical demands required by this position
Posting Date 11/22/2024
Closing Date
EEO StatementAUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their to learn more.
Special Instructions to Applicants
Quick Link for Internal PostingsDocuments Needed to ApplyRequired Documents * Resume

• Cover Letter

Optional Documents * Other

Auburn University