Job Description

There\xe2\x80\x99s never been a more exciting time to join United Airlines. We\xe2\x80\x99re on a path towards becoming the best airline in the history of aviation. Our shared purpose \xe2\x80\x93 Connecting People, Uniting the World \xe2\x80\x93 is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we\xe2\x80\x99re growing \xe2\x80\x93 in the years ahead, we\xe2\x80\x99ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Primary responsibility is to provide leadership oversight at the station for all aspects of operational performance and service delivery in the Terminal environment including operational activities above and below the wing, cargo operations and both Customer Service and Ramp Service employees. Responsible for accomplishing budgeted financial objectives and maintaining an effective and involved workforce comprised of unionized, management & administrative employees. Collaborates with Union leadership to ensure fair and accurate administration of collective bargaining agreements, and ongoing positive Union-Management relations. Position interfaces frequently with other departments including Station Operations Center, Flight Operations, In-flight, Maintenance, in addition to government agencies, airport authorities, business partners and vendors.

Responsibilities also include:

• Departmental Safety
• Operational planning and safe execution of all Terminal operations and safety
• Department Administration and Financial Controls
• Operational performance, financial controls and accountability
• Department Training
• Strategic plan of long-term development of department operations and training
• Terminal Baggage Sortation / BHS (Baggage Handling System)
• Baggage Cold Sort, TOB, and Make-up Areas
• Working with department managers and peers
• Talking to Union Leaders
• STAR Alliance
• United Express Operations
• Station Baggage Control Center
• Baggage Related IT Initiatives
• Cargo Facilities
• Charter Operations
• Check-in and Ticket Counters
• Baggage Service
• Active involvement in local airport community (TSA, Airport Authority, other airlines)
• International Arrival facilities
• Employee/Business relationship development
• Management and frontline employee development and interaction
• Working with Business partners: Government Agencies (TSA, FAA); and Airport Authorities
• Vendor Relationships and management of SLA\xe2\x80\x99s

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the \xe2\x80\x9cdesired\xe2\x80\x9d qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What\xe2\x80\x99s needed to succeed (Minimum Qualifications):

• Bachelor\xe2\x80\x99s degree in related field or equivalent work experience
• 4+ years management experience in an Airport operational environment
• 2+ years of ramp leadership in an airport operations environment
• Demonstrated success in the management of a multi-department, multi-layered business including operations, logistics, business systems, performance metrics, and budgets
• Demonstrated success in the management of people
• Demonstrated success in decision-making and goal -directed leadership
• Tried ability in problem identification, analysis and action planning and knowledge of continuous improvement methods
• Proven familiarity with operational & corporate processes & procedures
• Past experience running Safety-related programs and regulatory requirements
• Previous experience handling in a unionized workforce environment
• Proven leadership skills
• In-depth knowledge of operations, logistics, technology and financial budgeting
• Excellent oral, written and social skills
• Strong Operational Leadership
• Passion for service
• Performance driven
• Excels at team leadership and mentor
• Promotes a safe working environment
• Responsible for a 24-hour, 7 day a week operation
• Position requires weekend work and travel
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Minimum of 2 years managerial experience working in an airport HUB (above and below the wing)
• Six Sigma Green Belt Certification
• Solid understanding of Hub operations, which includes customer service, ramp operations and discernment
• Project Management expertise

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

United Airlines