Director Of Call Center Operations
Alexandria, VA, United States
Job Description
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Benefits/Perks
- Competitive Compensation
- Career Advancement Opportunities
- Great Work Environment
Job Summary
We are seeking an experienced IT Manager to join our team!
As an the Director of call center operations, you will be directly supervising all call center activities. The ideal candidate will have an extensive understanding of employee assistance programs.
Responsibilities
- Manage all aspects of 24x7 call center activities
- Provide direct support and guidance to staff on all call center aspects
- Assist with training for staff on assistance best practices
- Oversee communication between staff and callers, as necessary
- Supervise work performance, provide status reports for ongoing issues
- Maintain quality of service
Qualifications
- Be a U.S. citizen and speak fluent English.
- Hold a minimum of a Bachelor\xe2\x80\x99s degree from an accredited college or university in business management, mental health, or a related field.
- Have a minimum of five years of management or supervisory experience overseeing call center operations.
- Must be able to pass security clearance back ground check
- Possess strong customer service skills, knowledge of call center operations, and knowledge and understanding of the military lifestyle.
Flexible work from home options available.
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Job Detail
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Job IdJD4384546
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAlexandria, VA, United States
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EducationNot mentioned