Job Description

OverviewOmni Mount Washington Resort & SpaAs grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dxc3xa9cor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.The DIrector of Front Office is responsible for leading the day-to-day operations of our Front Office and Guest Services areas. From ensuring impeccable cleanliness to fostering a culture of excellence in guest service, the Director of Front Office will drive continuous improvement in guest satisfaction metrics and associate morale.Our team members enjoy a wealth of benefits and perks, including:

• Comprehensive healthcare coverage with options for medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
• Complementary Golf, Skiing and Riding.
• Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
• Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.Responsibilities

• Oversight of all day-to-day Front Office Operations including the Front Desk, Guest Services, and Transportation departments.
• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates. Ensure MOS& POE program is consistent.
• Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training, maintenance and trouble shooting
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assist with departmental scheduling and monitoring payroll productivity.
• Directly oversee all aspects of Front Office, Guest Services and the PBX department.
• Assist with projects related to the Spa and Housekeeping Divisions.
• Attend meetings as assigned by Director of Rooms.

Qualifications

• At least 5 years directly related experience (Hotel-Front Desk) in a managerial role.
• Bachelor's Degree or equivelant experience preferred.
• Must be able to work flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must have a 4 diamond presentation.

Omni Hotels & Resorts