Job Description

Description:

Find your place at Park Hyatt Aviara: Become part of one of San Diego\'s premiere destination locations, a Forbes Five-Star and AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location.

About the Role \xe2\x80\x93 Director of Guest Experience

The Director of Guest Experience will have direct oversight of the Front of House operations in achieving strategic priorities of 5 Star Service Rankings, Customer Service Metrics, World of Hyatt Enrollments and Awareness, excellence in colleague engagement, incremental upsell opportunities, HPOR and other key financial metrics. This leadership role will play a key part in defining, establishing and maintaining our guest experience. The role has a broad set of responsibilities and decision-making authority. This role reports directly to the Assistant Director of Rooms and the Director of Rooms and works closely with other department and division heads to achieve results. The candidate selected for this position must be able to articulate goals while mentoring and coaching leadership and colleague experience that inspires adoption of initiatives and teamwork toward objectives that alights with hotel senior leadership, owners and asset managers.

The salary range for this position is $76,700 - $115,300. This is the pay range for this position that Park Hyatt Aviara reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

WHAT ARE THE ADDITIONAL BENEFITS of WORKING AT THE Park Hyatt Aviara?

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including:

\xc2\xb7 Medical, Dental, and Vision for you and your dependents after 30 days of Full Time employment

\xc2\xb7 Paid holidays, vacation and sick leave

\xc2\xb7 Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future

\xc2\xb7 Teaching hotel where you can learn from some of the best in the business

\xc2\xb7 Complimentary hotel nights and discounts at Hyatt properties around the world

\xc2\xb7 Life Insurance

\xc2\xb7 401K with Matching

\xc2\xb7 Flexible Spending Account (FSA)

\xc2\xb7 Employee Assistance Program

\xc2\xb7 Tuition Reimbursement

\xc2\xb7 Complimentary Employee Meal

\xc2\xb7 Complimentary Parking

\xc2\xb7 Referral Bonuses

Hyatt is an Equal Opportunity Employer \xe2\x80\x93 M/F/Veteran/Disability/Sexual Orientation/Gender Identity

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Qualifications:

Qualifications:

\xc2\xb7 Preferred experience with 5 Star Hotels & Resorts in a luxury capacity of delivering outstanding guest experience. Including but not limited to Front of House Experience such as Front Office Manager, Guest Experience, Guest Services, Food & Beverage, Spa and/or Recreation.

\xc2\xb7 Prior experience as Director of Housekeeping or Executive Housekeeping Manager preferred

\xc2\xb7 General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment

\xc2\xb7 Must have flexible schedule

\xc2\xb7 Ability to work with minimal supervision; maintain confidentiality of information and pertinent data

\xc2\xb7 Prioritize and engage in multiple tasks simultaneously. Must be detailed in your approach and thorough in your follow up in both action and communication

\xc2\xb7 Computer literate in Microsoft Window applications required and ability to generate concise professional presentations, documents and communications

\xc2\xb7 Highly responsible & reliable

\xc2\xb7 Ability to work well under pressure in a fast-paced environment, and work cohesively as part of a team

\xc2\xb7 Ability to focus attention on guest needs, remaining calm and courteous at all times

\xc2\xb7 Confident personality with excellent personal presentation and communications skills

\xc2\xb7 Self-starter with the ability to work both independently and within a team

\xc2\xb7 General desire for knowledge and continued experience in wellness and luxury resort setting

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