Job Description

Focus-Subject Matter Expert, Solutions Leader, Estimating, ABM IFM ServicesDepartment-ABM Performance SolutionsScale-Enterprise LevelExpectations-Client Facing, Process Focused, People Leader, Data & Analytics Driven, Strategic Thinker, Collaborative Business Partner with ABM's Enterprise Operations and Business DevelopmentReporting to-VP of ABM Performance Solutions (APS) Solutioning (direct)Segments-Agnostic: Supports all industry groups, services and functional resourcesCareer Framework Banding-P5: Recognized as an expert within the company and requires and/or breadth of expertise in own job discipline and breadth of knowledge of own job disciplines within the organization functionJob SummaryThe Director of IFS Solutioning for ABM Performance Solutions (APS) (DIS: APS) will support organizational and functional Integrated Facilities Management Services design for office, industrial & manufacturing, aviation, and education portfolios. This position is responsible for developing Integrated Facilities Management Services Solutions that incorporate staffing, technology, sustainability, financial, and health & safety considerations, for large, distributed, North American occupier portfolios. As a resource on the team, you will own areas of high complexity and significant business impact, which require the solution to meet client requirements and provide profitable return. This individual must build and demonstrate strategic and organizational agility as well as effective negotiation techniques bringing data, insights, and strong interpersonal skills to influence a wide range of decisions in a fast-paced environment. The DIS: APS is instrumental in creating the baseline for IFS services by conducting site inspections and gathering and analyzing Client information.The DIS: APS must possess enthusiasm, creativity, innovation, estimating and project management skills for managing the development of small and large complex comprehensive service solutions and outsourcing deals with a diverse resource team for winning deals. The successful candidate will possess the ability to collaborate with colleagues across subject matters to develop efficient and effective solutions.Responsibilities:

• Actively support client RFP, expansion, renewal, and optimalization activities
• Work to accurately translate technical knowledge and requirements into clear, concise communications for a diverse range of internal and external stakeholders. Strong problem-solving skills with an ability to analyze and interpret contractual, financial, technical, operational data and commercial terms.
• Ability to identify how ABMs technical solutions can address the key needs of a client/prospective client
• Build relationships and work effectively in a matrixed environment with internal and external business partners. Example: (Innovation, IT, CE teams, Sales and Marketing, Finance, Compliance, Safety, Energy and external clients
• Special projects and other duties as assigned
• Develop common PMO processes, tools and project governance to be leveraged on client RFPs, expansions, renewals, and optimizations
• Possess a solid understanding of contractual technical issues and needs, legal, financial, sales, marketing, procurement, and technology, enough to work collaboratively with, but not drive, those functions
• Collaborate with Pricing to effectively cost & price the solution
• Collaborate with Deal Desk in proposal response creation and in communicating the personalized client solutions throughout
• Perform site tours on client sites: travel requirements 20%-50%

Relationships and Roles:Internal / External Cooperation

• Internal-

• APS Core Leadership Team ABM Operations, Client Experience/Operations Support and Strategic Accounts Management (SAM) Teams
• ABM Information Technology
• ABM Strategy and Transformation Office
• ABM Functional Resource Groups
• External-

• ABM Clients and ABM Business Partners
• Key Relationships (Internal)
• ABM Industry Group (IG) Leaders, IG Senior Vice Presidents, IG Vice Presidents, Branch Managers, Client Experience, District Managers, Sales and Marketing, Strategic Account Management, Corporate Support Leaders, Directors and Vice Presidents, ABM University, Information Technology, Strategy & Transformation, Functional Resource Groups
• IG Leaders, Operational Leaders, VP of APS Solutioning, Strategic Account Management

Core Skills

• Occupancy and human factors
• Operations and Maintenance
• Technical Writing
• Workplace Experience
• Facility information and technology management
• Risk Management
• Communication
• Performance and quality
• Leadership and Strategy
• Project Management
• Finance and Business
• Data driven Mindset

APSS Role and Detailed Job Qualifications and Desired Attributes:

• Bachelor's Degree and/or equivalent work experience
• 10+ years' experience with increasing responsibility working in Facilities Management procurement, preferably including experience solutioning staffing structures from the ground up
• Strong understanding and the applicability of benchmarking and estimating standards such as IFMA, BOMA, RSMeans, APPA, ISSA, SFG20, etc.
• Versed at solution design and able to handle multiple open projects while meeting all deadlines
• Develop compelling IFS & technical solutions for new client opportunities as well as current client business growth, account retention and sector business activities
• Ability to manage in ambiguous situations and operate in a matrixed environment
• Familiarity (desired) with Integrated Facility Management/Service (IFM/IFS), Building Automation Systems (BAS), Building Engineering, Technical Services, and Workplace Experience
• Experience with enterprise software solutions, CRM, and large, complex organizations
• Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership.
• Demonstrate a professional and adaptable demeanor with internal and external clients
• Possess a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices
• Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization
• Ability to maintain confidential and sensitive information
• Commercial and financial awareness in a client environment
• Exhibits high energy level, and demonstrate ability to work as a valuable contributor to the team
• Must understand and embrace sound business processes to support and drive client outcomes
• Strong technical acumen ability to work various software solutions i.e., Microsoft Product Suite, Salesforce
• Proven leadership and ability to collaborate in a dynamic diverse environment
• Collaborate with SME teams to create solutions; manage multiple projects simultaneously
• Stay informed of industry trends and movements, so that innovative and leading-edge workplace practices and solutions are provided, helping to provide competitive advantage for the business
• Experience managing multiple projects in different points in the project lifecycle, simultaneously
• Strong presentation skills and the ability to be able to interact with both external and internal customers and effectively communication thoughts and ideas
• PMP (Project Management Professional) certification is a plus

ABM will accept applications for this position until 3/31/2025#200About UsABM (NYSE: ABM) is one of the worldxe2x80x99s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABMxe2x80x99s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries xe2x80x93 from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, youxe2x80x99ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether youxe2x80x99re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.

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