Job Description

Position Titlte: Director of Spa

Posted On: Posted 20 Days Ago

Location: USA \xe2\x80\x93 UT \xe2\x80\x93 Pendry Park City

Req ID: R29217

Description:

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please to apply internally.

Director of Spa

Opening winter of 2021, Pendry Park City will be the ideal base for outdoor adventures in every season. Our prime ski-in/ski-out location offers 7,300 acres of exceptional terrain paired with all of the services of a luxury resort, including ski valet, Spa Pendry, fine dining and a rooftop bar and pool. During the warmer months, hiking, mountain biking, and outdoor concerts are equally enticing endeavors. A modernist take on a traditional alpine lodge, the resort will feature 152 guestrooms and suites, along with fully serviced Pendry Residences Park City ranging in size from studios to four-bedroom homes. In the true tradition of Pendry, impeccable service-at-the-ready awaits you, making every aspect of your stay a pleasure.

With captivating destinations, artful environments, and attentive service, Pendry ushers in a new era of luxury hospitality. If you share the same passion for the emergence of the new luxury traveler: the guest who values design, service, culture and comfort, but wants to experience them in a new way, then we invite you to discover a modern professional and socially integrated experience with Pendry.

SUMMARY

The Director of Spa leads all spa, wellness and retail activities for the Resort. The Director is responsible for the quality and consistency of spa and beauty treatments, meeting financial goals, ensuring a high level of both Guest and Associate satisfaction, oversight of a spa and property retail boutiques, creation of spa & wellness packages, supplier relations, pricing, and other assigned initiatives.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Creation and Implementation of Business Strategy. Define business strategy for Spa Montage together with the Resort General Manager and Vice President of Spa and Retail Operations, and then lead the implementation of that strategy, working closely with Sales & Marketing.
• Spa Operations. Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. Ensures the highest quality of spa & beauty treatments to drive guest satisfaction. Empowers employees to provide excellent customer service.
• Operating Policies and Procedures. Lead the continuous improvement Spa Montage policies and operating standards.
• Innovation and Brand Enhancement. Oversee the ongoing development and positioning of Spa Montage offerings in terms of overall concept definition, philosophy, treatment & menu offerings. Review and refresh our spa product offering in line with current guest and industry global trends \xe2\x80\x93 anticipate and set future trends. Participation in select media events and promotions.
• Spa and Property Retail. Ensure a financially successful retail operation and guest retail experience by working with the Corporate Retail Director on all initiatives and purchases to be in keeping with the brand direction.
• Salon Operations. Ensure that the Salon is offering cutting-edge salon services in line with guest expectations.
• Wellness Calendar. Conceptualize and implement a set of Wellness initiatives to run throughout the year. These should be staffed by recognized experts, working individually or in collaboration.
• Financial Management. Work with the Resort General Manager, Director of Finance and Vice President of Spa and Retail Operations to lead the setting of the budget for the spa, then oversee the annual operating budget. This includes managing CapEx projects as defined annually. Ensure successful performance by maximizing profitability. Maintain a positive relationship with Ownership interests. Work with Spa leaders to enhance booking opportunities. Assist in meeting and exceeding budgeted goals and gross operating profit. Ensuring monthly retail audits and inventories are properly executed and reported in timely fashion to the resort financial team.
• Supplier and Partner Management. Monitor external contracts and services provided by suppliers and the business partnerships that are in place, to ensure that these are operating effectively and provide the best value to the company.
• Team Leadership and Management. Mentor Spa Montage Big Sky Leadership team; oversee the performance evaluation and succession planning. Play an integral role in the growth of the current and future leadership team.

SUPPORTIVE FUNCTIONS & QUALIFICATIONS FOR THE ROLE

• Five years minimum of Luxury Spa Director experience.
• Understands the luxury spa business on a global platform
• Has the vision to create original, high-value spa experiences that are differentiated and authentic to their environment.
• Has experience in successfully recruiting, training and leading a large number of diverse spa, wellness and beauty, and retail professionals, ensuring high motivation and high performance.
• Ability to effectively interact with guests and staff in a professional manner.
• Excellent organizational, time management and strong analytical and computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Knowledge of budgeting and forecasting.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and managing performance when necessary.
• Ability to solve problems and make rational decisions.
• Knowledge of Montage Resort, Spa and Retail operations.
• Full knowledge of Massage Therapy Regulations, Cosmetology Regulations for the jurisdiction of the spa.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Employment with Montage will continue to be \xe2\x80\x9cat will\xe2\x80\x9d during the first six months of employment. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an Associate in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of Associates under his/her supervision.

Onsite attendance as needed is essential to the successful performance of this position.

Due to the fluctuation in business levels in the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the Resort. In addition, attendance is required in select scheduled training sessions and meetings.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Full/Part Time: Full time

About Us: At Montage Hotels & Resorts and Pendry Hotels, we\xe2\x80\x99re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it\xe2\x80\x99s a way of life.

PI224526133

Pendry Park City