Job Description

This position requires a minimum of 2 years of experience with roll-off or residential dispatch in the home services or construction industry.

At

Next Day Dumpsters

, we're searching for a dynamic individual who thrives on solving real-time challenges and excels at being the 'air traffic controller' of our growing operations. As our

Dispatcher

, you'll play a pivotal role in synchronizing drivers, customers, and sales teams to ensure seamless operations. This role is ideal for someone who embraces responsibility, leverages technology to drive solutions, and is eager to grow into a future management position as we expand our team.

Why This Role is Exciting

This isn't just another job. Here's why this opportunity stands out:

Maximize Your Earnings:

This is not a typical 9-to-5 role. With a 50 to 55-hour work week, you'll earn competitive hourly pay along with overtime compensation. Your hard work and dedication are rewarded every step of the way.

Be at the Center of It All:

Play a critical role in ensuring daily operations run smoothly and efficiently.

Solve Real-Time Challenges:

Thrive in a fast-paced environment where each day brings new opportunities to problem-solve and make an impact.

Grow With Us:

This position is designed to evolve, offering clear pathways to a management role as we expand.

Collaborative Culture:

Work in a supportive team environment that values culture and efficiency.

What You'll Do as the Lead Dispatcher

Dynamic Driver and Route Support

Be the Go-To Problem Solver:

Serve as the primary point of contact for drivers, addressing challenges to ensure smooth route completion.

Ensure Service Continuity:

Proactively troubleshoot equipment or service issues and reroute drivers or deploy backup assets to maintain uninterrupted operations.

Proactively Manage Routes:

Monitor routes using telematics and dispatch tools, resolving disruptions before they escalate.

Build Relationships:

Foster positive connections with drivers by being approachable and responsive to their needs.

Strategic Resource Coordination

Optimize Resource Allocation:

Verify driver and truck availability with the Operations Administrator to ensure efficient use of resources.

Maximize Efficiency:

Monitor daily and weekly capacity to align resources with demand and maintain balanced schedules.

Seamlessly Handle Same-Day Requests:

Collaborate with sales to integrate same-day services without disrupting planned operations.

Next-Day Planning and Preparation

Finalize Work Orders:

Review and confirm alignment with available resources to ensure accuracy.

Prepare for Success:

Prepare truck and driver allocations, ensuring the Route Planner has complete and accurate data to build effective next-day plans.

Customer Service and Engagement

Resolve Issues Promptly:

Work closely with the customer service team to address service concerns quickly and professionally.

Deliver Exceptional Customer Support:

Handle inquiries or complaints, provide accurate ETAs, and coordinate timely solutions.

Schedule Emergency Services:

Coordinate emergency pickups or additional services as needed.

Safety and Operational Excellence

Champion Safety:

Promote safe driving practices and adherence to company safety protocols.

Identify Improvement Opportunities:

Analyze routing data and driver performance to uncover areas for growth.

Enhance Operations:

Collaborate with the operations team to implement process improvements that boost efficiency and reduce risks.

What Experience Will Set You Apart

Proven Track Record:

2+ years of experience in driver dispatch in a fast-paced, home services environment.

Adaptable Schedule:

Flexibility to work varied hours, including days, evenings, and weekends. This role is designed for someone who thrives beyond the typical 9-to-5 schedule.

Resource Management Expertise:

Demonstrated ability to manage schedules, allocate resources, and collaborate effectively across teams.

Tech-Savvy:

Familiarity with telematics, GPS systems, and dispatch platforms.

Language Skills:

Bilingual in English and Spanish is highly desirable.

Why Join Next Day Dumpsters?

Make a Direct Impact:

Shape our operations and contribute to the company's future growth.

Grow Into Leadership:

This role is a clear pathway to stepping into leadership as we expand.

Comprehensive Benefits:

Enjoy a competitive benefits package, including healthcare, a full-match 401(k) program, and generous PTO.

Collaborative Environment:

Join a supportive team that values innovation, efficiency, and teamwork.

Fast-Paced and Rewarding:

Thrive in a dynamic setting where your contributions truly matter.

Ready to Make a Difference?

Apply today and take the next step in your career with

Next Day Dumpsters!

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Schedule:

10 hour shift Day shift Home daily Home weekends Monday to Friday Rotating weekends
Experience:

roll-off or residential dispatch: 2 years (Required) home services or construction industry: 2 years (Required)
Ability to Commute:

Gaithersburg, MD 20899 (Required)
Work Location: In person