Job Description

Position Summary

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This position works with the S & R Logistics Team to coordinate the pick-up and transport of aggregate materials by individual haulers in the most productive way, and ensures prompt, courteous and efficient service to all customers. Dispatchers will assist and manage the day to day functions of our haulers through dispatching, monitoring, tracking, and communicating with our haulers as well as process tickets and perform other clerical duties.

Responsibilities

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Enter tickets into the computer on a daily basis
Verify that ticket numbers, tonnages, etc. are correct
Organize and file documents
Assess and resolve hauler problems
Assure that each scheduled route is appropriately covered by utilizing available haulers
Maintain a cordial and professional working relationship with assigned haulers, customers and work associates
Work as team with other departments at various locations to resolve issues
Communicate changes or updates in data between various locations
Facilitate credit card charges through Payware
Answer phone calls and take orders from customers
Maintain current knowledge of routes and locations to assure timely services and accurate information
Perform a variety of clerical support duties as assigned; type correspondence, memos and other items; compile data from clearly defined sources and prepare reports; route calls of messages
Operate standard office machines
Perform other duties assigned
Arrive to work on time and stay for your scheduled shift

Qualifications and Education Requirements

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Bilingual in Spanish
High School Education, GED or equivalent experience
Customer Service and/or Administrative experience
Dispatch experience a plus
Professional Demeanor

Knowledge, Skills and Abilities

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Knowledge of hauler duties and Florida's roads and streets
Strong computers skills and proficiency in Microsoft Office products *(Excel and Word)
CSI experience a plus
Ability look up and provide directions when needed
Ability to perform several tasks concurrently with ease and professionalism
Must have excellent interpersonal and customers service skills
Ability to speak clearly and distinctly
Ability to effectively communicate information to employees and management
Ability to learn and apply applicable department rules, regulations, policies and procedures
Professional Phone Etiquette skills
Ability to adhere to company policies and rules; promotes the Company's safety standards
Ability to work independently and to complete required documentation accurately and completely

Key Competencies:
Communication Customer Service Problem analysis Problem Solving Data Entry Multi-tasking Self-directed Active Listening

Work Environment

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This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job is sedentary for prolonged periods of time.

Hours:
40 + Hours per week. Occasionally nights and weekends if needed.
This position reports to the Manager of S & R Logistics.

This position is to be filled without regard to sex, religion, race, national origin or disabilities.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance
Schedule:
10 hour shift 8 hour shift Overtime Weekends as needed
Experience:
Dispatching: 1 year (Preferred) office/clerical: 1 year (Preferred)
Language:
Spanish (Required)
Work Location: In person