Job Description

- Cannabis Guide

Location: Maryville, Illinois

FLSA Status: Hourly

Summary

Cannabis Guides are essential to providing a welcoming, safe, and educational customer experience at Revolution dispensaries. As a key part of our in-store team, you will assist leadership in administrative, compliance and operational functions within a fast-paced, closely regulated retail environment. Our Cannabis Guides are passionate about cannabis and are motivated to continually develop their knowledge to ensure they can help educate and guide customers towards beneficial cannabis products. As a Cannabis Guide at Revolution, you will champion the beauty and wonder of the cannabis plant, while promoting a work environment that is positive, customer-oriented and compliant within the guidelines of the local cannabis laws and company policies.

Responsibilities:

• Consistently provide exceptional customer experience;
• Onboard customers and capture mandatory documents based on state regulatory requirements;
• Electronically file and organize documents;
• Answer telephone calls from customers, schedule appointments as necessary, and support any other administrative functions;
• Provide support to prepare for audits;
• Ensure compliance with all regulatory and internal policies by adhering to and upholding a culture of accountability;
• Accurately utilize point-of-sale system and follow all policies around cash handling expectations;
• Adhere to standardized operational procedures including safety & security protocols;
• Inspire customer confidence and develop brand loyalty;
• Continually develop and maintain cannabis product knowledge;
• Ensure understanding of the local Cannabis Program and Federal Laws regarding cannabis;
• Comply with and enforce all security, legal requirements, and company operational standards and policies;
• Ensure a well-maintained and welcoming dispensary environment;
• Arrive as a team player ready to take on any duties assigned by the Manager;
• Ability and willingness to remain flexible to daily duties as determined by leadership and business needs

Qualifications:

• Strong work ethic with exceptional dependability;
• Compassionate customer service approach;
• Optimistic attitude and ability to remain flexible throughout each day;
• Must have reliable mode of transportation and able to be punctual;
• High School Diploma or GED;
• At least 2-years of experience working in retail, hospitality, or health care organization is preferred;
• Ability to cultivate long-term customer relationships;
• Previous experience working in a fast-paced environment;
• Excellent communication skills;
• Passion for customer care and thirst for cannabis knowledge;
• Basic computer skills, familiarity with point-of-sale systems, and cash handling experience;
• Strong attention to detail;
• Ability to professionally problem-solve and partner when needed with leaders to find solutions;
• Must be a Team Player;
• Part-time positions must have night shift and weekend availability for 3 or more days each week;
• Must be at least 21 years of age;
• Must pass a thorough internal and external background check including a criminal history check by the State Police and FBI;
• Must obtain a Dispensary Registration Identification Card from the local governing department.

Building Access

Employee must be badged by the state and will have access to all secured and limited access areas in the Dispensary building.

Non-essential Functions:

Performs other duties as assigned.

Cross- Departmental Functions:

None

Minimum Education:

High school diploma or GED required

Minimum Experience:

None

Required or Preferred Skills, Abilities, Licensures and Certifications

Experience working in retail or cannabis is preferred.

Physical Requirements:

• Must be able to push, pull, move, and/or lift a minimum of 10lbs to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance
• Must be able to work seated/standing as appropriate at workstations for extended periods of time, maintain body equilibrium while climbing ladders, stairways, stopping, kneeling, crouching, and reaching, and use hands/fingers to hold, grasp, turn, pick, pinch frequently/constantly to complete tasks
• Must have visual acuity with/without job aids to perform activities such as; reading, viewing a computer terminal, visual inspection involving small parts/details. Clarity of vision at 20 ft or more in day and night/dark conditions
• Must be able to speak and communicate verbally at conversation levels with co-workers, vendors, etc. (Moderate noise)

Work Schedule:

• Hours can vary weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Revolution is committed to creating a diverse environment and is proud to be an equal opportunity employer. Individuals seeking employment at Revolution are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Diverse candidates encouraged to apply.

Revolution