Job Description

About the Position: The District Operations Manager is responsible for ensuring a seamless customer experience, improving assigned work groups performance, productivity, efficiency, profitability and organizational operations through effective methods and strategies. This position will supervise and lead field and network work groups in their daily operations and facilitate projects and support the Director Field Operations as needed.
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions \xe2\x80\xa2 Create and maintain a positive and service-oriented culture through the organization! The District Operations Manager will be focused on improving the culture for employees through hiring and recruiting; on-boarding; training; and change. \xe2\x80\xa2 Spend appropriate time with operations representatives for assigned functions - it is your job to identify gaps in the learning and service process and successfully facilitate improvements. This includes service process optimization and integration; the goal is to get the information back to the service team and to address issues as they arise. \xe2\x80\xa2 Look at all processes and support schemes through the eyes of the customer and create the exceptional experience that Alaska Communications strives to achieve, with respect to the business.

• Develop Management Goals with workgroups and ensure workgroups perform to these standards. Use this data to make decisions regarding process change and staffing needs.
• Ensure workgroups conform to statewide standards and be active participant in implementing these standards in assigned regions.
• Manage and report on assigned projects and metrics. Projects may span across districts and to adjacent workgroups.
• Create operational best practices that support efficient customer operations. Develop methods that complement the development and implementation of industry best practices, operational standards, business processes, and policies and procedures.

Required Education and Experience
Bachelor\xe2\x80\x99s degree in business management, engineering, or other related field. Equivalent combination of training and experience may be substituted for degree requirement on a year for year basis plus five (5) years of progressively responsible experience in telecommunications, operations, or business management with at least one (1) year leading or directing others. Telecom experience preferred.

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