Job Description

OverviewAllied Universal\xc2\xae, North America\xe2\x80\x99s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401(k), employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal is currently seeking a Full Time Client Portfolio Manager to lead the Department of Corrections business segment in the Alabama market.The primary role of the Client Portfolio Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.Compensation & Benefits:Salary is $85,000 - $91,000 annually, depending on experience.Benefits are offered to full-time employees

• Medical/Dental/Vision coverage
• Free employee life insurance
• Paid employee training and development
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)
• Great company culture and work/life balance

KEY RESPONSIBILITIES:

• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
• Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal\'s offering
• Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
• Manage the delivery of services through subordinate team and fill in for them and the District Manager in their absence or as requested or required.
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

ADDITIONAL RESPONSIBILITIES

• Enforce Allied policies as outlined by the handbooks and executive memos.
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings
• Maintain confidentiality of all information and data
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
• Perform other related duties and responsibilities as assigned or required
• Actively participate in community and business related organizations

QUALIFICATIONSThe ideal candidate will possess a Bachelor\xe2\x80\x99s degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry. Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:

• Previous Department of Corrections, Security Facilities Management, Military or Law enforcement experience required
• Proven strong service orientation, excellent interpersonal, leadership and organizational skills
• Ability to develop and grow client relationships
• Must be able to travel between Montgomery, Birmingham, and Hutsville AL markets
• Ability to make decisions and conduct courageous conversations
• Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
• In-depth understanding of financial performance
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.

Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and AccountabilityClosingAllied Universal\xc2\xae is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: .Requisition ID2024-1250928

Allied Universal