Job Description

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world\'s largest humanitarian network?

Join us\xe2\x80\x94Where your Career is a Force for Good!

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Key Responsibilities

• Respond to and manage telephone inquiries from blood donors, tele recruitment staff, and regional blood collection staff regarding donor eligibility and concerns.
• Respond to and manage email inquiries regarding donor eligibility and concerns

• May assist with donor investigations.
• May assist with donor deferral entry into the database.
• Perform other related duties as necessary to maintain the team workflow.

WHAT YOU NEED TO SUCCEED:

• Provide appropriate care for donors reporting complications from their donation.
• Take appropriate and timely product action in response to additional information provided.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:

Qualifications:

• High School diploma or equivalent required.
• Associate Degree in Science or health care field is preferred.
• Minimum one year of related customer service experience is preferred.
• Prior medical terminology and medical background experience preferred.
• The ability to read, write, and verbally communicate at the high school to college-level is required.

• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 4% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Interested in Volunteering?

Life\xe2\x80\x99s emergencies don\xe2\x80\x99t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

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American Red Cross