Job Description

Description :Schedule:
Tuesday - Saturday (40 hrs/wk)
9:00 AM - 5:30 PMTraining Schedule:
Monday - Friday
8:30 AM - 5:00 PM for at least 3 weeksDepartment: Blood Services - 442Primary Purpose:The Donor Telerecruiter recruits a portion of the community blood supply. Contacts previous blood and platelet donors via the telephone, mail, email, and other means to invite them to donate blood or platelets. Keeps and updates call lists and donor records. Assists in maintaining donor appreciation and recognition programs. Provides excellent customer service.About ARUP:ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient\xe2\x80\x99s life. We never forget that there is a patient behind every specimen we receive.We are looking for individuals who want to contribute to ARUP\'s culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.Essential Functions:Recruits blood and platelet donors via telephone or other means.Schedules donors and updates donor records accurately.Maintains appointment schedules.Recognizes and appropriately escalates potential problems or donor issues to management.Maintains basic knowledge of the blood and platelet donation process.Communicates blood and platelet donation information to potential donors.Effectively answers basic questions about donating blood and the community blood supply.Refers medical questions to appropriate Blood Services staff.Knowledgeable about special patient needs and requests and how to recruit appropriate donors to meet those needs.Utilizes Itsy/Engage and other software as required to recruit and maintain donor records.Maintains established productivity metrics.Maintains donor and patient confidentiality at all times.Assists with promotional activities for Blood Services as assigned.May attend special events to educate and promote blood donation in the community.Other duties as assigned.Physical and Other Requirements:Stooping: Bending body downward and forward by bending spine at the waist.Reaching: Extending hand(s) and arm(s) in any direction.Mobility: The person in this position needs to move between work sites and inside the office to access file cabinets, office machinery, etc.Communicate: Frequently communicate with others.PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Education : High School Diploma or EquivalentExperience : 0 years: Telemarketing, customer service, marketing, or sales experience
0 years: Basic proficiency with computer based programs and performing internet searches
0 years: Basic proficiency level using Microsoft Office software

ARUP Laboratories