Job Description

Gurstel Law Firm, P.C. - EDI Technician

JOB SUMMARY

The

EDI Technician

is a result driven individual focusing on the daily inbound/outbound EDI tasks related to Client EDI. The technician also reviews documents and works closely with the Technology Team. Other responsibilities would include inbound data into both data management systems. Provides customer service and resolutions in a timely manner.

DUTIES AND RESPONSIBILITIES

Generate and upload EDI updates as receiver and sender Importing new claims, maintenance files, media. Reviewing and acknowledging new claims Exporting claims and importing scrub vendor results Communicates with Attorney for Final review Setting up and entering manual claims (Data Entry) Scanning documents and verifying scans reached system Importing information Review requests to add/remove individuals to/from a claim, add/update social security numbers, etc. Working with coordinators and clients to resolve problems Setting up new forwarders/clients Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Escalate issues to the next tier with next level of difficulty Coordinate work activities with management Provide daily and weekly status updates as required Maintains quality of service by establishing and enforcing organization standards. Obtain a general overview of all other departments within the Firm and be able to function/communicate effectively within the departments and provide business analysis. Maintain industry leading data security and retention practices Communicate all relevant IT events and issues with appropriate staff regularly and efficiently Other duties as assigned

QUALIFICATIONS AND SKILLS

Data Entry Proficiency with Microsoft Products Advanced skills in Excel Familiarity with ETL (Extract Transform Load) processes Team oriented, driven to help and mentor other team members Excellent oral communication skills Detail oriented to document detailed notes on tickets Highly organized Ability to diagnose and resolve basic computer technical issues Sharp assessment skills with the ability to decipher "wants" versus "needs" and comfortable negotiating prioritization accordingly Self-organize and experience driving cross-functional efforts with external teams See a problem or opportunity, take ownership and act on it independently

ASSETS

Law Firm experience is a plus Legal Claims Platform experience a plus, particularly: + Vertican Collection-Master (CLS)

COMPETENCIES

Customer Service 20% Quality 20% Sense of Urgency 20% Communication 20% Reliability 20%

COMPENSATION AND BENEFITS

Medical, Dental, Vision, STD, LTD, Life, 401k and Profit Sharing. Paid Time Off (PTO)/ Paid Holidays

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

GET TO KNOW US

Gurstel Law Firm, P.C. (hereinafter "Gurstel" or "Firm") is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys' litigation skills, strategies and industry knowledge.

CULTURE

At Gurstel, we operate on our

Core Values of Doing Right, Achieving Results, and Maintaining our Integrity

. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

EOE

If you are based in California, you can read information for California residents linked here