Job Description

Description Hourly Wage Estimate: 25.17 - 25.17 / hour
Learn more about the for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Emergency Services Concierge PRN with Sunrise Hospital you can be a part of an organization that is devoted to giving back!

Benefits

Sunrise Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Sunrise Hospital family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Emergency Services Concierge PRN to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Adult/Pediatric/OB ED Concierge is a customer service-focused role assisting all outreach patients presenting to the hospital either as a transfer to the Emergency Departments or as a direct admit to Sunrise Hospital for medical care. We have an amazing team apply today!

• You will maintain oversight and ownership over the lobby and waiting areas; this includes greeting patients, assisting with check-in, ensuring an adequate supply of assistive mobility devices such as wheelchairs, and ensuring the cleanliness of the area
• You will address any questions, complaints, or concerns brought forward by visitors or patients in the lobby and waiting room
• You will assist Public Safety in performing visitor badging duties as needed at hospital entrances and follow all visitation guidelines
• You will complete patient rounds on any patient or visitor in the lobby utilizing AIDET and perform patient rounds on admitted patients held in the ER. Immediately bring forward any questions or concerns that the patient or visitor may have to the unit charge nurse to address
• You will collaborate with security to ensure a safe and welcoming environment in the main lobbies and ER waiting rooms, immediately escalating any potential safety concerns to security

What qualifications you will need:

• High School Diploma required
• Current Basic Life Support (BLS) Required
• Previous experience in customer service/guest relations is required; Bilingual applicants will receive preference over non-bilingual applicants
• Strong ability to work well with others
• Must have interpersonal skills necessary to deal effectively with diverse groups of individuals, as well as establish effective working relationships with fellow employees
• Effective and efficient communication skills in written and verbal formats to all groups
• Must have a comprehensive understanding of company and department policies, procedures, and operations

provides Las Vegas and the Southwest region with high-quality, advanced healthcare services. We have been serving our community for nearly 60 years. Sunrise Hospital has been a Consumer Choice Award recipient for 15 consecutive years. We are the largest acute care facility in Nevada and the states only fresh post-op Pediatric CICU. Our facility offers an advanced comprehensive stroke center which received the Gold Plus Performance Achievement Award from the GWTG.

HCA Healthcare has been recognized as one of the World\xe2\x80\x99s Most Ethical Companies\xc2\xae by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Emergency Services Concierge PRN opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

HCA Healthcare