Job Description

Overview

The Epic Application Analyst is the Subject Matter Expert and technical point of contact. They are responsible for three primary areas of work; Projects, Changes, and the highest point of Break/Fix escalation. They are responsible for configuration of Epic applications, leading Requirements Gathering Sessions, technical documentation, and testing (internal and User Acceptance Testing). They participate as a member of the project team, working on upgrades and new application and workflow implementation, including partnering with the Interface Team to connect third party applications. A strong understanding of workflow interdependencies is required to provide guidance to the customer for informed decision making. The Epic Application Analyst will also perform other duties as assigned.

This position is considered remote, which means that individuals in this position may work at their place of residence; however, they may be required to occasionally visit the CommUnityCare administrative office or health centers in Austin, Texas. Remote work not available for residents of California, New York, New Jersey, Hawaii, Maryland, or Virginia.

Responsibilities

Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):

\xc2\xb7 Responsible for building system components, testing, implementation support, and maintenance of assigned Epic applications. \xc2\xb7 Perform in-depth analysis, troubleshooting, data collection, and root cause analysis and then identify and/or implement potential solutions for issues related to the system or usage of it.

\xc2\xb7 Analyze/review and test each product release and communicate needed changes to operations.

\xc2\xb7 Must be able to document and follow system change control procedures for the system.

\xc2\xb7 Work closely with other analysts, Epic third party vendors, and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs.

\xc2\xb7 Research, analyze, facilitate and implement business and system workflows in order to expedite process improvement and coordinate business practices.

\xc2\xb7 Identify best practices and implement opportunities for standardization. Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.

\xc2\xb7 Maintains up-to-date expertise on the operation and application of various applications.

\xc2\xb7 Maintains a working knowledge of key indicators, standards, and processes related to EMR systems.

\xc2\xb7 Able to travel between all clinics. These are located throughout Travis, Bastrop, and Williamson counties.

\xc2\xb7 Provides third tier support for various applications/modules when an issue is escalated to the help desk.

\xc2\xb7 Create and track tickets with vendors. Ensures support tickets are being worked in a timely manner in accordance with our service level agreements (SLA).

\xc2\xb7 Provide technical support via phone, online, and/or in person. \xc2\xb7 Serve as a primary resource to the EMR super- users in ticket resolution.

\xc2\xb7 Guides workflow design, building and testing the system, and analyzing other technical issues.

\xc2\xb7 Coordinates system changes with the governance team for decision making.

\xc2\xb7 Identifies and implements requested changes to the system.

\xc2\xb7 Serves as a liaison between end users\xe2\x80\x99 workflow needs and technical staff/vendors.

\xc2\xb7 Maintains regular communication with vendors for assigned applications.

\xc2\xb7 Works with vendors, the organization, and end users to ensure the systems meet the organization\xe2\x80\x99s business needs in regard to the project deliverables and timeline.

\xc2\xb7 Provides management technical system guidance to improve and streamline operational workflows.

\xc2\xb7 Works collaboratively with the trainers to ensure that training materials are up to date and reflect the current build of the various systems.

Knowledge/Skills/Abilities:

\xc2\xb7 Excellent customer service, organizational, interpersonal and communication skills.

\xc2\xb7 Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.

\xc2\xb7 Ability to problem solve in various modules/applications.

\xc2\xb7 Demonstrate flexibility and ability to accept changes gracefully.

\xc2\xb7 Able to work professionally and collaboratively in a team-based health care delivery setting as well as an individual.

\xc2\xb7 Possess strong skills in Microsoft Office.

\xc2\xb7 Self-learner with ability to easily learn new software.

\xc2\xb7 Reliable transportation required.

\xc2\xb7 Strong knowledge of clinical and/or administrative workflows.

\xc2\xb7 Attention to detail and excellent analytical and critical thinking skills (strong problem-solving skills).

\xc2\xb7 Must be able to work flexible hours. Some evenings, nights, and weekends are occasionally required. Must be able to respond to issues during non-production hours.

Qualifications

MINIMUM EDUCATION:

\xc2\xb7 Bachelor\xe2\x80\x99s Degree with 1 year of experience supporting healthcare IT or healthcare applications required or High School Diploma and 3 years of experience supporting healthcare IT or healthcare applications .

\xc2\xb7 Previous Epic Certification or Proficiency for external candidates

\xc2\xb7 Internal candidates are required to obtain certification or proficiency within 3 months of transition to department.

PREFERRED EDUCATION:

\xc2\xb7 Bachelor\'s Degree highly desired in Business, Clinical Science, or Computer Science

\xc2\xb7 Any Existing Epic Certifications

MINIMUM EXPERIENCE:

\xc2\xb7 One year of experience supporting applications in a healthcare environment

PREFERRED EXPERIENCE:

\xc2\xb7 3 years of experience as a super user or Analyst role supporting an EMR

\xc2\xb7 Experience implementing and supporting an EMR

\xc2\xb7 Knowledge of Medical terminology FQHC and/or Healthcare background

\xc2\xb7 Epic experience

REQUIRED CERTIFICATIONS/LICENSURE:

\xc2\xb7 Epic certification required within 6 months of hire or within six months of completing Epic training.

\xc2\xb7 Must meet CommUnityCare\xe2\x80\x99s Epic pre-assessment criteria.

PREFERRED CERTIFICATIONS/LICENSURE:

Any Epic certifications

Central Health