Job Description

Position: ESA Service Delivery Program Director

About ACE Scholarships

ACE is a 501(c)(3) non-profit, founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. Over the past 22 years, ACE has provided more than 50,000 scholarships worth over $138 million. This school year, ACE is serving approximately 10,500 children Arkansas, Colorado, Kansas, Louisiana, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming, and is actively pursuing other expansion opportunities with support of a national funding partner. For more information visit the ACE website at .

Our Mission is to provide children of lower-income families with scholarships to private schools in grades K-12, and to advocate for expanded school choice.

Our Values:

ACE Founding Principles: Our founding principles are the foundation of ACE and our North Star. We honor ACE\'s founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.

Accountability: We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback.

Innovation: We know ideas matter. We prefer the risks and rewards the come with creativity, to the certainty that attends stagnation.

Adaptability: We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.

Optimism: We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.

Kindness: We value everyone on our team, respect differences and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.

Our Founding Principles:

1) The American public education system is flawed

2) Free enterprise and democracy work

3) Parents know the best education environment for their kids

4) Private schools offer great value and have open seats

5) All people are created equal and deserve an equal chance to pursue the American Dream

Position Overview

The ESA Service Delivery Program Director is responsible for the service delivery associated with Educational Scholarship Account programs. This includes parent application acceptance and approval, digital wallet account creation, review and approval of payment/reimbursement of proposed student expenses, onboarding and management of service provider network and all aspects of client support. Serves as the key contact for the ACE ESA Executive State Program Directors for matters related to service delivery. Responsible for ensuring that the program is delivered according to agreed contractual terms and is compliant with State law. The ESA Service Delivery Director will ensure that the application intake, scholarship award, fund movement and usage processes stay consistent with internal and external policies. The ESA Service Delivery Program Director will provide management and leadership to the team that is responsible for Service Delivery to the state programs, including subcontractors as required.

Primary Job Roles and Responsibilities

• Lead development and delivery of highest quality programs in accordance with the mission of ACE Scholarships.
• Partner with ESA Executive State Program Directors to ensure delivery of services meets the requirements of the contracting State agencies and is 100% compliant with the governing State laws.
• Drive continual process improvement of service delivery.
• Be familiar with laws and policies pertaining to programs and stay up to date on changes.
• Ensure effective communication client support processes are established with families and service providers.
• Manage subcontracted relationships with technology partners to ensure contractual service level commitments are maintained and that program participants are presented an easy to understand and navigate process .
• Establish goals, deliverables, timelines, and tasks to execute programs and assignments.
• Directly supervise the work of all members of the service delivery team across the entire employee lifecycle including but not limited to: Recruitment and hiring, effective onboarding, performance management and ensuring that team members are positioned for success and growing to their potential.
• Prepare and present reports on program progress against goals.
• Utilize, assess and refine program delivery systems.

Knowledge, Skills, and Experience Required Include:

• Bachelors Degree or equivalent work experience
• Experience leading program project implementation and ongoing service delivery
• Ability to work under pressure, organize work assignments, set priorities and meet deadlines.
• Excellent leadership, organizational, communication, and planning skills.
• Knowledge of and passion for school choice and ACE Scholarship\'s mission.
• Exceptional interpersonal and communication skills, professional demeanor.
• Demonstrated careful attention to detail.
• Strong customer service orientation.
• Enthusiastic self-starter with the ability to identify problems and develop/implement solutions.
• Strong analytical and decision-making skills.
• Demonstrated critical and strategic thinking.
• Developing and maintaining relationships with public officials and their staffs.
• Ability to prioritize and handle multiple projects simultaneously.
• Experience in facilitating public meetings and other public forums.
• Prior experience as an educator or in an education related field is highly desired.
• Fluent or proficient in Spanish, both written and verbal and/or other, multilingual is highly desired.

Measurements of Success

• Mission-centered, strategic execution of the above job roles and responsibilities.
• Ability to develop a strong team of professionals and work closely with members of the ACE staff, schools, parents, scholars, board members and other key stakeholders to achieve strategic objectives.
• Strong work ethic, cheerfulness and overall professionalism.
• Effective and constant communication to teammates, as well as with key stakeholders.
• Programmatic compliance with all internal policies and external laws related to our Educational Scholarship Account programs.

Other Skill Areas

• Mission-Centered. Strong belief in ACE Scholarships\' mission and values, and with a desire to serve and better the communities in which we operate.
• Team Building. A track record of creating a culture and work environment in which talented people achieve their best for the organization.
• Results driven. Demonstrated ability to deliver results.
• Priority Setting. Spends time and the time of others on what\'s important; focuses on the critical and crucial; can quickly sense what will help or hinder the accomplishment of a goal.
• Interpersonal Skill. Is warm and easy to approach; builds constructive and effective relationships; uses tact and sensitivity to diffuse tense situations; has a style and charm that immediately puts others at ease.
• Innovation Management. Anticipates future scenarios and trends accurately; brings creative ideas to market through both formal and informal channels.
• Managerial Courage and Integrity. Tactfully dispenses direct and actionable feedback that is trusted, transparent, and is in the best interest of others.

Location, travel and Reporting

• The position will be based in Denver, CO with moderate travel requirements, working primarily in-office, with hybrid flexibility after training period
• Reports to the Chief Programs Officer

FLSA Status
Exempt

Compensation
Competitive salary of $75,000 - $95,000 and eligible for annual performance bonuses, plus benefit package, including health, dental, vision, STD, LTD insurance; 401(k), with corporate match; plus other benefits.

Application Process
To be considered for the position, please send your cover letter and resume through our career page found at . The interview process will include application with resume and cover letter, zoom interview(s), and final interview(s) at the ACE offices in Denver, CO. No phone calls please.

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ACE Scholarships