Job Description

Extend A Suites Phoenix-North is looking for exceptionally friendly and hardworking people to join our amazing team in North- Phoenix!

Front Desk Agent for Sundays/Mondays 3P-11P (PM Shift) and Tuesdays/Wednesdays 11P-7A (Overnight Shift), 4 days a week, OFF Thursday. Friday, and Saturdays. With opportunity to cover extra shifts for extra hours.

Front Desk Agent Job Summary (PM Shift)
The front desk agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The front desk agent is responsible for implementing and maintaining a high standard of customer service, to ensure guest satisfaction.

Front Desk Agent Duties and Responsibilities

Greet guests and complete the registration and check out processes Demonstrate a thorough knowledge of hotel information Use up-selling techniques to promote hotel services and facilities to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner Be able to complete a bucket check, room rate verification report, and housekeeping report Maintain and market promotions and guest programs Follow all cash handling and credit policies Seeks increased occupancy, and ADR, and identifies sales leads to meet profitability goals Collaborate with team members in all areas to provide an excellent customer experience and meet business needs Maintain a tidy front desk and lobby area throughout your shift Maintain safety and security of the hotel and follow key and lock procedures Maintain confidentiality of guest information and pertinent hotel data Maintain regular attendance in compliance with standards as required by scheduling, which will vary according to the needs of the hotel Maintain professional standards of personal appearance and grooming while working
Comply at all times with standards and regulations to encourage safe and efficient hotel operations

Report any issues that require maintenance, complying with the hotel tracking system Perform other tasks as assigned by supervisor Travel within the local area may be necessary This position is 100% onsite at the assigned hotel(s)
Front Desk Agent Job Summary (Night Auditor)
The front desk agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The front desk agent is responsible for implementing and maintaining a high standard of customer service, to ensure guest satisfaction.

Front Desk Agent Duties and Responsibilities

Greet guests and complete the registration and check out processes Demonstrate a thorough knowledge of hotel information Use up-selling techniques to promote hotel services and facilities to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner Be able to complete a bucket check, room rate verification report, and housekeeping report Maintain and market promotions and guest programs Follow all cash handling and credit policies Collaborate with team members in all areas to provide an excellent customer experience and meet business needs Maintain a tidy front desk and lobby area throughout your shift Maintain safety and security of the hotel and follow key and lock procedures Maintain confidentiality of guest information and pertinent hotel data Maintain regular attendance in compliance with standards as required by scheduling, which will vary according to the needs of the hotel Maintain professional standards of personal appearance and grooming while working
Comply at all times with standards and regulations to encourage safe and efficient hotel operations

Report any issues that require maintenance by making a maintenance repair ticket Perform night audit no later than 1AM. Put night audit paperwork and the day's paperwork together and file accordingly. Perform other tasks as assigned by supervisor This position is 100% onsite at the assigned hotel(s)
Front Desk Agent Requirements and Qualifications

High school diploma or GED certificate Strong interpersonal, verbal, written, proven planning and organizing skills. Excellent customer service skills Bilingual English and Spanish preferred Physical stamina for being on your feet throughout shifts Meticulous attention to detail Able to follow instructions Time-management skills Must be proficient with computer systems, personal computers, Hotel management software (for example, HotelKey) is essential. Must be able to lift up to 15 pounds at times.
Job Type: Part-time

Pay: $14.70 per hour